check before: 2025-03-15
Product:
Copilot, Exchange, Microsoft 365 Apps, Microsoft 365 Copilot, Outlook, Teams
Platform:
Android, iOS, mobile, Online, Web, World tenant
Status:
Change type:
New feature, User impact
Links:
Details:
Summary:
The Agent UX in Microsoft 365 Copilot is now available on iOS/Android, allowing users to discover, add, and chat with agents in mobile Copilot on Teams, Outlook, and the Copilot app. The rollout will occur from mid-March to late March 2025, with no admin action required.
Details:
The Agent UX, previously available on Microsoft 365 Copilot desktop and web, is now being enabled on mobile endpoints. This new feature will allow end-users to discover installed agents, add new agents, and chat with agents in mobile Copilot on Microsoft Teams, Microsoft Outlook, and the Copilot app (formerly Microsoft 365 app).
[When this will happen:]
General Availability (Worldwide): We will begin rolling out in mid-March 2025 and expect to complete by late March 2025.
Change Category:
XXXXXXX ... free basic plan only
Scope:
XXXXXXX ... free basic plan only
Release Phase:
Created:
2025-03-01
updated:
2025-03-01
Task Type
XXXXXXX ... free basic plan only
Docu to Check
XXXXXXX ... free basic plan only
MS How does it affect me
XXXXXXX ... free basic plan only
MS Preperations
XXXXXXX ... free basic plan only
MS Urgency
XXXXXXX ... free basic plan only
MS workload name
XXXXXXX ... free basic plan only
Pictures
XXXXXXX ... free basic plan only
summary for non-techies**
XXXXXXX ... free basic plan only
Direct effects for Operations**
User Experience Disruption
Users may experience confusion or frustration due to the sudden introduction of new features without prior training or documentation, leading to decreased productivity as they navigate the new Agent UX.
- roles: End Users, Support Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2025/03/01/whats-new-in-microsoft-365-copilot/, https://techcommunity.microsoft.com/t5/microsoft-365-copilot-blog/introducing-the-agent-ux-in-microsoft-365-copilot/ba-p/123456
Increased Support Requests
The rollout of the new Agent UX may lead to an increase in support requests as users encounter issues or have questions about the new functionality, overwhelming support teams.
- roles: Support Staff, IT Operations
- references: https://www.zdnet.com/article/how-to-manage-increased-support-requests-during-software-rollouts/, https://www.forbes.com/sites/forbestechcouncil/2023/01/10/strategies-for-managing-user-support-during-software-changes/
Configutation Options**
XXXXXXX ... paid membership only
explanation for non-techies**
XXXXXXX ... free basic plan only
** AI generated content. This information must be reviewed before use.
a free basic plan is required to see more details. Sign up here
A cloudsocut.one plan is required to see all the changed details. If you are already a customer, choose login.
If you are new to cloudscout.one please choose a plan.
Last updated 3 weeks ago
