check before: 2025-03-24
Product:
Copilot, Microsoft 365 Copilot, Microsoft 365 for the web, Sway
Platform:
Online, Web, World tenant
Status:
Change type:
User impact, Retirement
Links:
Details:
Summary:
Sway will be retired from the "Create" tab in the Microsoft 365 Copilot app between March 24 and March 31, 2025, due to low usage. Users can still access Sway from the "Apps" section. No admin action is required, but notifying users and updating documentation is recommended.
Details:
We will retire Sway feature from the Create tab in the Microsoft 365 Copilot app starting March 24, 2025 and ending March 31, 2025 due to low usage. Instead, we recommend using Sway from the Apps section of the Microsoft 365 Copilot app.
This message applies to the Microsoft 365 Copilot app for Windows desktop and Microsoft 365 Copilot app for the web:
Microsoft continues to strive to focus resources improving the most impactful apps and experiences. Even though Microsoft is not investing in improving the Sway product, the current capabilities of Sway remain fully supported and Office/Microsoft 365 users are encouraged to leverage the value that Sway offers.
Change Category:
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Scope:
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Release Phase:
Created:
2025-02-22
updated:
2025-02-22
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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Pictures
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summary for non-techies**
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Direct effects for Operations**
Loss of Accessibility to Sway from Create Tab
Users will no longer be able to access Sway directly from the Create tab, which may disrupt their workflow and productivity if they are accustomed to this feature.
- roles: End Users, Content Creators
- references: https://support.microsoft.com/office/the-microsoft-365-app-transition-to-the-microsoft-365-copilot-app-22eac811-08d6-4df3-92dd-77f193e354a5
User Confusion and Frustration
Without prior notification, users may be confused about the sudden removal of Sway from the Create tab, leading to frustration and decreased user experience.
- roles: End Users, Support Staff
- references: https://support.microsoft.com/sway
Increased Support Requests
The change may lead to an increase in support requests as users seek assistance in locating Sway in the Apps section, impacting IT support resources.
- roles: Support Staff, IT Administrators
- references: https://support.microsoft.com/office/the-microsoft-365-app-transition-to-the-microsoft-365-copilot-app-22eac811-08d6-4df3-92dd-77f193e354a5
Documentation Updates Required
Existing documentation may become outdated, requiring updates to reflect the new access method for Sway, which could lead to inconsistencies if not managed properly.
- roles: IT Administrators, Documentation Managers
- references: https://support.microsoft.com/sway
Potential Decrease in User Engagement with Sway
Users may engage less with Sway if they find it less accessible, potentially leading to a decline in the use of this tool for presentations and content creation.
- roles: End Users, Content Creators
- references: https://support.microsoft.com/office/the-microsoft-365-app-transition-to-the-microsoft-365-copilot-app-22eac811-08d6-4df3-92dd-77f193e354a5
Configutation Options**
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Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 4 weeks ago
