check before: 2025-06-01
Product:
Windows 365
Platform:
Android, iOS, Online, Web, Windows Desktop, World tenant
Status:
Change type:
User impact, Admin impact, Retirement
Links:
Details:
Summary:
Starting February 25, 2025, users of the Windows 365 web client will be prompted to transition to the Windows App, which will fully replace the web client on May 1, 2025. By June 1, 2025, the web client will no longer be supported. Users can download the Windows App from various app stores or access it via the web. No action is required for the transition, but users are encouraged to switch manually beforehand.
Details:
Starting February 25, 2025, users accessing the Windows 365 web client will see an in-app notification prompting them to transition to Windows App. Windows App has been generally available since September 2024 and can already be enabled via a toggle in the Windows 365 web client.
On May 1, 2025, the Windows 365 web client will be fully replaced and automatically redirect to Windows App. By June 1, 2025, the Windows 365 web client will no longer be supported or accessible.
Change Category:
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Scope:
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Release Phase:
Created:
2025-02-22
updated:
2025-02-22
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
User Experience Disruption
Users may experience confusion or frustration if they are not prepared for the transition from the web client to the Windows App, leading to potential productivity loss.
- roles: End Users, Help Desk Staff
- references: https://learn.microsoft.com/windows-app/get-started-connect-devices-desktops-apps?tabs=windows-avd%2Cwindows-w365%2Cwindows-devbox%2Cmacos-rds%2Cmacos-pc&pivots=windows-365, https://techcommunity.microsoft.com/blog/windows-itpro-blog/windows-app-now-available-on-all-major-platforms/4246939
Increased Support Requests
The transition may lead to an increase in support requests as users encounter issues or have questions about the new Windows App, overwhelming help desk resources.
- roles: Help Desk Staff, IT Support
- references: https://learn.microsoft.com/windows-app/overview, https://windows365.microsoft.com/
Training and Documentation Gaps
If internal documentation and user guides are not updated in advance, users may struggle to find information on how to use the new Windows App, leading to inefficiencies.
- roles: IT Admins, End Users
- references: https://learn.microsoft.com/windows-app/get-started-connect-devices-desktops-apps?tabs=windows-avd%2Cwindows-w365%2Cwindows-devbox%2Cmacos-rds%2Cmacos-pc&pivots=windows-365, https://aka.ms/windowsapp
Compatibility Issues
Users may face compatibility issues with the Windows App on their devices if they do not check system requirements beforehand, leading to access problems.
- roles: End Users, IT Support
- references: https://learn.microsoft.com/windows-app/compare-platforms-features?pivots=windows-365, https://windows.cloud.microsoft/
Loss of Access to Features
Users may lose access to certain features available in the web client that are not yet implemented in the Windows App, impacting their workflow.
- roles: End Users, IT Admins
- references: https://learn.microsoft.com/windows-app/overview, https://techcommunity.microsoft.com/blog/windows-itpro-blog/windows-app-now-available-on-all-major-platforms/4246939
Configutation Options**
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Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 4 weeks ago
