check before: 2025-03-01
Product:
Copilot, Exchange, Microsoft 365 Apps, Microsoft 365 Copilot, Outlook
Platform:
Android, iOS, Online, US Instances, World tenant
Status:
Change type:
Feature update, User impact
Links:
Details:
Summary:
Microsoft 365 (Office) app is now the Microsoft 365 Copilot app. Changes in the Microsoft Outlook apps for iOS and Android will occur in March 2025, including a new icon for Microsoft accounts. No admin action is required, but users should be notified. Learn more [here](https://support.microsoft.com/office/the-microsoft-365-app-transition-to-the-microsoft-365-copilot-app-22eac811-08d6-4df3-92dd-77f193e354a5).
Details:
The Microsoft 365 (Office) app has become the Microsoft 365 Copilot app. After this rollout, users will notice changes in the Microsoft Outlook apps for iOS and Android. Also, when Outlook for iOS and Android users view their account list in Settings, they will notice a new icon for their Microsoft account.
[When this will happen:]
General Availability (Worldwide, GCC, GCC High): We will begin rolling out early March 2025 and expect to complete by late March 2025.
Change Category:
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Scope:
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Release Phase:
Created:
2025-02-20
updated:
2025-02-20
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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Pictures
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summary for non-techies**
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Direct effects for Operations**
User Interface Change
Users will experience a change in the app icon and branding, which may lead to confusion or misidentification of the app functionality.
- roles: End Users, Support Staff
- references: https://support.microsoft.com/office/the-microsoft-365-app-transition-to-the-microsoft-365-copilot-app-22eac811-08d6-4df3-92dd-77f193e354a5
User Experience Disruption
The transition to the Microsoft 365 Copilot app may disrupt user workflows as they adapt to the new interface and features, potentially leading to decreased productivity.
- roles: End Users, Team Leaders
- references: https://support.microsoft.com/office/the-microsoft-365-app-transition-to-the-microsoft-365-copilot-app-22eac811-08d6-4df3-92dd-77f193e354a5
Support Ticket Increase
The change may result in an increase in support tickets as users encounter issues or have questions regarding the new app features and interface.
- roles: Support Staff, IT Managers
- references: https://support.microsoft.com/office/the-microsoft-365-app-transition-to-the-microsoft-365-copilot-app-22eac811-08d6-4df3-92dd-77f193e354a5
Configutation Options**
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Opportunities**
User Training and Adoption of Copilot Features
With the transition to the Microsoft 365 Copilot app, users will benefit from enhanced productivity features powered by AI. Conducting training sessions can help users maximize the potential of these new features, leading to improved efficiency and user satisfaction.
- next-steps: Organize training sessions and create documentation that highlights the new Copilot features and best practices for usage.
- roles: IT Administrators, Training Coordinators, End Users
- references: https://support.microsoft.com/office/the-microsoft-365-app-transition-to-the-microsoft-365-copilot-app-22eac811-08d6-4df3-92dd-77f193e354a5
Improved User Experience with Updated UI
The new icon and app branding may lead to confusion among users. Providing clear communication and resources regarding the visual changes will enhance user experience and ease the transition.
- next-steps: Develop a communication plan that includes FAQs, visual guides, and support channels to assist users in navigating the new app interface.
- roles: IT Support, Communications Team, End Users
- references: https://support.microsoft.com/office/the-microsoft-365-app-transition-to-the-microsoft-365-copilot-app-22eac811-08d6-4df3-92dd-77f193e354a5
Integration with Other Microsoft 365 Services
The Copilot app can leverage integration with other Microsoft 365 services to streamline workflows. Identifying key integrations can enhance productivity and collaboration across teams.
- next-steps: Assess current workflows and identify opportunities for integration with tools like Teams, SharePoint, and OneDrive to maximize the benefits of the Copilot app.
- roles: Business Analysts, IT Administrators, Project Managers
- references: https://support.microsoft.com/office/the-microsoft-365-app-transition-to-the-microsoft-365-copilot-app-22eac811-08d6-4df3-92dd-77f193e354a5
Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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