check before: 2025-02-20
Product:
Copilot
Platform:
Online, World tenant
Status:
Change type:
Feature update
Links:
Details:
On February 20, 2025, the 'New Analytics' toggle on Analytics page for custom copilot agents will be removed and the new analytics page in Copilot Studio will be the default experience for users.
The new analytics page that was introduced in November 2024 includes key improvements such as new metrics and analytics for actions and knowledge sources, improved agent performance, and a modern experience. In addition, the new analytics page offers full geographic support and will be available across all regions.
Change Category:
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Scope:
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Release Phase:
Created:
2025-02-18
updated:
2025-02-18
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
User Experience Disruption
Users may experience confusion and frustration due to the sudden removal of the 'New Analytics' toggle, leading to a lack of familiarity with the new analytics interface.
- roles: Data Analysts, Product Managers
- references: https://www.forbes.com/sites/bernardmarr/2021/01/04/the-top-5-analytics-trends-in-2021/
Loss of Customization
The inability to revert to the traditional analytics experience may lead to dissatisfaction among users who preferred the previous interface and its features.
- roles: Business Analysts, End Users
- references: https://www.gartner.com/en/information-technology/insights/analytics
Training and Adaptation Needs
Users will require additional training to adapt to the new analytics page, which may lead to temporary drops in productivity as they learn the new system.
- roles: Training Coordinators, End Users
- references: https://www.mckinsey.com/business-functions/organization/our-insights/the-organization-blog/how-to-prepare-your-employees-for-a-new-technology
Configutation Options**
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Opportunities**
Enhanced User Training for New Analytics
With the removal of the 'New Analytics' toggle, users will need to adapt to the new analytics page. Providing enhanced training and resources can improve user experience and help users leverage the new features effectively.
- next-steps: Develop training materials, including tutorials and webinars, focusing on the new analytics features and best practices for utilization. Schedule training sessions for key user groups.
- roles: Data Analysts, Business Intelligence Managers, IT Support Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2024/11/12/introducing-new-analytics-in-copilot-studio/
Feedback Mechanism for Continuous Improvement
Establishing a feedback mechanism will allow users to report issues or suggest improvements on the new analytics page, leading to continuous enhancement of the user experience.
- next-steps: Create a feedback form or platform where users can easily submit their thoughts on the new analytics features. Regularly review feedback and prioritize changes based on user input.
- roles: Product Managers, User Experience Designers, Customer Support Teams
- references: https://www.forbes.com/sites/forbestechcouncil/2023/10/01/the-importance-of-user-feedback-in-product-development/
Utilization of New Metrics for Performance Optimization
The new analytics page offers new metrics that can be utilized to optimize agent performance and improve decision-making processes across the organization.
- next-steps: Identify key performance indicators (KPIs) relevant to the organization. Train relevant teams on how to interpret these new metrics and apply insights to enhance operational efficiency.
- roles: Operations Managers, Team Leaders, Performance Analysts
- references: https://www.datapine.com/blog/what-are-key-performance-indicators-examples-and-definition/
Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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