check before: 2025-02-12
Product:
Intune
Platform:
Online, World tenant
Status:
Change type:
Feature update, User impact, Admin impact
Links:
Details:
The In development for Microsoft Intune page in our documentation has been updated.
Change Category:
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Scope:
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Release Phase:
Created:
2025-02-12
updated:
2025-02-12
Task Type
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Docu to Check
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MS How does it affect me
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MS Urgency
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MS workload name
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More Info URL
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summary for non-techies**
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Direct effects for Operations**
Feature Adoption Issues
Users may struggle to adapt to new features without proper guidance, leading to confusion and decreased productivity.
- roles: IT Support, End Users
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2021/06/24/5-tips-for-rolling-out-new-features-in-your-organization/
Increased Support Tickets
The introduction of new features without preparation may result in a spike in support tickets as users encounter issues or have questions.
- roles: Helpdesk Staff, IT Support
- references: https://www.techrepublic.com/article/how-to-reduce-it-support-tickets/
User Experience Degradation
Without adequate preparation and communication, users may experience frustration and a decline in user satisfaction due to unexpected changes.
- roles: End Users, IT Management
- references: https://www.forbes.com/sites/bernardmarr/2020/01/20/the-importance-of-user-experience-in-technology/?sh=5c1c1e1e4b8e
Configutation Options**
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Opportunities**
Enhanced User Guidance and Training Materials
With the upcoming features in Microsoft Intune, creating updated user guidance and training materials will improve user experience and reduce support queries. This will help users adapt to new features quickly and efficiently, enhancing overall productivity.
- next-steps: Conduct a review of the upcoming features listed on the Intune In Development page, identify key areas where users will need guidance, and develop training materials and documentation accordingly.
- roles: IT Support Staff, End Users, Training Coordinators
- references: https://aka.ms/Intune_InDevelopment
Proactive IT Support Preparation
Informing IT staff and helpdesk about the upcoming changes allows them to prepare for potential user issues, leading to quicker resolution times and improved user satisfaction.
- next-steps: Organize a briefing session for IT staff to discuss the upcoming features, their implications, and how to address user queries effectively.
- roles: IT Support Staff, Helpdesk Managers, IT Administrators
- references: https://aka.ms/Intune_InDevelopment
Optimization of IT Administrative Tasks
By leveraging new features in Microsoft Intune, IT administrators can streamline administrative tasks, such as device management and policy enforcement, leading to more efficient operations.
- next-steps: Evaluate the new features for potential automation opportunities in IT administrative tasks and plan for implementation once features are available.
- roles: IT Administrators, System Managers, Operations Managers
- references: https://aka.ms/Intune_InDevelopment
Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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