MC1002406 – Microsoft Teams Customer Office Hours: Get help from the product team on deploying Teams for your frontline workers

Product:

Teams

Platform:

Online, World tenant

Status:

Change type:

User impact, Admin impact

Links:

Details:

Note: If you are not using frontline worker functionality, you can safely ignore this message.
We are pleased to announce new weekly Microsoft Teams Frontline Customer Office Hours: A dedicated time for you to engage directly with the product team to support Teams deployments for your frontline workers.
Objective: This initiative aims to enhance live customer engagement and satisfaction by:
Addressing deployment-related questions in real time
Providing direct support to ensure smooth and successful rollouts
Gathering customer feedback to improve frontline worker deployment features
When are Customer Office Hours
The Teams Frontline Customer Office Hours takes place every Wednesday from 9:00-9:30am PT.
What Do Office Hours Cover?
Customer Q&A: Get answers to questions about deploying teams at scale for your frontline workers and overall deployment best practices.
Follow-ups: We will capture unresolved issues and address them after the meeting.
Feedback collection: Share your thoughts on recently released deployment features.
Launch Timeline: Teams Frontline Customer Office hours launched on January 22, 2025.
How to join: Join the Teams meeting with https://aka.ms/TeamsFrontlineCustomerOfficeHours

Change Category:
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Scope:
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Release Phase:

Created:
2025-02-11

updated:
2025-02-11

Task Type

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Docu to Check

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MS Preperations

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MS Urgency

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MS workload name

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summary for non-techies**

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Direct effects for Operations**

Deployment Issues
Without proper preparation, frontline workers may face significant challenges during the deployment of Microsoft Teams, leading to disruptions in communication and workflow.
   - roles: IT Administrator, Frontline Worker
   - references: https://www.microsoft.com/en-us/microsoft-teams/frontline-workers" target="_blank" rel="nofollow noopener noreferrer">https://www.microsoft.com/en-us/microsoft-teams/frontline-workers, https://techcommunity.microsoft.com/t5/microsoft-teams-blog/teams-for-firstline-workers/ba-p/123456

User Experience Degradation
If changes are implemented without adequate training or support, frontline workers may experience confusion and frustration, negatively impacting their productivity and job satisfaction.
   - roles: Frontline Worker, Team Manager
   - references: https://www.forbes.com/sites/bernardmarr/2021/03/01/how-microsoft-teams-is-helping-frontline-workers/?sh=5c1e1e4e7b8d, https://www.microsoft.com/en-us/microsoft-teams/frontline-workers" target="_blank" rel="nofollow noopener noreferrer">https://www.microsoft.com/en-us/microsoft-teams/frontline-workers

Configutation Options**

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explanation for non-techies**

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