check before: 2025-02-17
Product:
Windows 365
Platform:
Online, Windows Desktop, World tenant
Status:
Change type:
Admin impact, Updated message, User impact
Links:
Details:
Updated February 12, 2025: We have updated the content. Thank you for your patience.
To improve performance and reliability, we have scheduled planned maintenance for the Windows 365 service. This maintenance will occur during non-peak hours, based on the Client Device's local time zone, to minimize potential impact on your organization. For organizations with users across multiple regions, we recognize that non-peak hours may vary.
During this period, there will be no service downtime. Users are expected to experience little to no disruption.
Maintenance Schedule:
Start Date: February 17, 2025
End Date: February 22, 2025
Daily Maintenance Window Start Times:
Africa: 23:00 UTC
Asia Pacific: 16:30 UTC
Australia: 14:00 UTC
Europe: 00:00 UTC
India: 19:30 UTC
North America: 06:00 UTC
South America: 05:00 UTC
Change Category:
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Scope:
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Release Phase:
Created:
2025-02-08
updated:
2025-02-13
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
Temporary Disconnections
Users actively connected via UDP relay may experience brief, automatic reconnections, with each disconnection lasting less than a minute.
- roles: End Users, IT Support
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2025/02/12/planned-maintenance-windows-365-service/
User Experience Disruption
During the maintenance window, users may experience brief interruptions which could affect ongoing tasks or sessions.
- roles: End Users, Project Managers
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2025/02/12/planned-maintenance-windows-365-service/
Helpdesk Notification Requirement
IT Support may need to handle increased inquiries or issues related to the maintenance, requiring proactive communication to users.
- roles: IT Support, Helpdesk Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2025/02/12/planned-maintenance-windows-365-service/
Configutation Options**
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Opportunities**
Enhanced Communication Strategy
Implement a proactive communication strategy to inform users about maintenance schedules and potential impacts, utilizing multiple channels such as email, intranet, and instant messaging. This can reduce confusion and improve user satisfaction during maintenance periods.
- next-steps: Develop a communication plan outlining key messages, channels, and timelines for notifications. Train IT staff on communication protocols to ensure consistency and clarity.
- roles: IT Administrators, Helpdesk Staff, End Users
- references: https://www.forbes.com/sites/bernardmarr/2020/01/27/the-importance-of-effective-communication-in-the-workplace/
User Training and Support Resources
Provide training sessions and resources for users on how to handle brief disconnections during maintenance. This could include FAQs, quick guides, and video tutorials to help users navigate temporary interruptions smoothly.
- next-steps: Create and distribute training materials tailored to user needs. Schedule training sessions and gather feedback to improve resources continuously.
- roles: Training Coordinators, Helpdesk Staff, End Users
- references: https://www.mindtools.com/pages/article/newTCS_96.htm
Performance Monitoring and Feedback Loop
Establish a performance monitoring system that collects user feedback on the service during and after maintenance windows. This will help identify areas for improvement and enhance the overall user experience.
- next-steps: Set up feedback channels such as surveys or direct feedback forms post-maintenance. Analyze data to make informed decisions on future maintenance practices.
- roles: IT Administrators, Product Managers, End Users
- references: https://www.smartsheet.com/content/performance-monitoring-guide
Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2025-02-13 | MC Messages | To improve performance and reliability, we have scheduled planned maintenance for the Windows 365 service. This maintenance will occur during non-peak hours, based on the Client Device's local time zone, to minimize potential impact on your organization. For organizations with users across multiple regions, we recognize that non-peak hours may vary.
During this period, there will be no service downtime. Users are expected to experience little to no disruption. Maintenance Schedule: Start Date: February 17, 2025 End Date: February 22, 2025 Daily Maintenance Window Start Times: Africa: 23:00 UTC Asia Pacific: 16:30 UTC Australia: 14:00 UTC Europe: 00:00 UTC India: 19:30 UTC North America: 06:00 UTC South America: 05:00 UTC | Updated February 12, 2025: We have updated the content. Thank you for your patience.
To improve performance and reliability, we have scheduled planned maintenance for the Windows 365 service. This maintenance will occur during non-peak hours, based on the Client Device's local time zone, to minimize potential impact on your organization. For organizations with users across multiple regions, we recognize that non-peak hours may vary. During this period, there will be no service downtime. Users are expected to experience little to no disruption. Maintenance Schedule: Start Date: February 17, 2025 End Date: February 22, 2025 Daily Maintenance Window Start Times: Africa: 23:00 UTC Asia Pacific: 16:30 UTC Australia: 14:00 UTC Europe: 00:00 UTC India: 19:30 UTC North America: 06:00 UTC South America: 05:00 UTC |
| 2025-02-13 | MC Title | Planned Maintenance: Windows 365 Service | (Updated) Planned Maintenance: Windows 365 Service |
| 2025-02-13 | MC How Affect | During the maintenance window, users actively connected via UDP relay may experience brief, automatic reconnections, with each disconnection lasting less than a minute.
While the total planned impact duration is up to 3 hours within the maintenance window, disconnections will only occur 1-2 times and will not persist throughout the entire 3-hour period. Users can establish new connections without impact during the maintenance window. The service will remain fully available without any downtime. | During the maintenance window, users actively connected via UDP relay may experience brief, automatic reconnections, with each disconnection lasting less than a minute.
While the total planned impact duration is up to 4 hours within the maintenance window, disconnections will only occur 1-2 times and will not persist throughout the entire 4-hour period. Users can establish new connections without impact during the maintenance window. The service will remain fully available without any downtime. |
| 2025-02-13 | MC Last Updated | 02/07/2025 23:55:36 | 2025-02-12T22:01:45Z |
| 2025-02-13 | MC MessageTagNames | User impact, Admin impact | Updated message, User impact, Admin impact |
Last updated 1 month ago
