check before: 2025-02-01
Product:
Microsoft 365 suite, Purview Communication Compliance
Platform:
mobile, Online, US Instances, Web, World tenant
Status:
Launched
Change type:
New feature, Admin impact
Links:
Details:
TeleMessage data connectors for T-Mobile and Hong Kong CSL (HKCSL) mobile networks will soon be available. These connectors will allow organizations to import and archive SMS and MMS data from the respective mobile networks to the Microsoft 365 environment.
This message is associated with Microsoft 365 Roadmap ID 477365.
[When this will happen:].
General Availability (Worldwide, GCC): We will begin rolling out early February 2025 and expect to complete by late February 2025.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2025-02-01
updated:
2025-02-01
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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linked item details
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summary for non-techies**
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Direct effects for Operations**
Data Privacy Concerns
The introduction of third-party data connectors may lead to potential data privacy issues, as SMS and MMS data will be stored outside of the Microsoft 365 infrastructure, raising concerns about compliance with data protection regulations such as GDPR.
- roles: Compliance Officer, Data Protection Officer
- references: https://www.microsoft.com/en-us/trustcenter/privacy/gdpr-overview, https://www.privacy-regulation.eu/en/index.htm
User Experience Disruption
Users may experience confusion or disruption if they are not informed about the automatic rollout of the new data connectors, leading to potential issues with accessing their SMS and MMS data.
- roles: End User, IT Support Specialist
- references: https://www.forbes.com/sites/bernardmarr/2021/05/10/the-importance-of-user-experience-in-technology/?sh=5c1b1c4e1c3b, https://www.nngroup.com/articles/definition-user-experience/
Increased Administrative Workload
Admins may face an increased workload to manage and monitor the new data connectors, especially if users encounter issues or if there are compliance checks required for the third-party data.
- roles: IT Administrator, Compliance Officer
- references: https://www.cio.com/article/243828/how-to-manage-increased-it-workload.html, https://www.techrepublic.com/article/how-to-manage-compliance-in-the-cloud/
Configutation Options**
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Opportunities**
Enhanced Compliance Management
With the integration of SMS and MMS data into Microsoft 365, organizations can leverage Purview's compliance features such as Litigation Hold and Retention Policies to ensure all communication data is archived and compliant with regulations. This reduces the risk of non-compliance penalties.
- next-steps: Identify compliance requirements specific to your organization and develop a strategy to utilize the new connectors effectively for compliance management.
- roles: Compliance Officers, Legal Teams, Data Protection Officers
- references: https://learn.microsoft.com/purview/archive-third-party-data, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=477365
Improved Data Governance
The ability to archive SMS and MMS data allows for better data governance practices, ensuring that all forms of communication are tracked and managed under the same policies as other data types within Microsoft 365.
- next-steps: Conduct a data governance assessment to incorporate SMS and MMS data into existing governance frameworks and policies.
- roles: Data Governance Managers, IT Administrators, CIOs
- references: https://learn.microsoft.com/purview/archive-third-party-data, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=477365
Streamlined IT Operations
Automating the archiving of SMS and MMS data into user mailboxes can reduce manual administrative tasks for IT teams, allowing them to focus on more strategic initiatives rather than data management.
- next-steps: Evaluate current IT administrative processes and identify areas where automation can be implemented, particularly in data management and compliance.
- roles: IT Administrators, Operations Managers, System Administrators
- references: https://learn.microsoft.com/purview/archive-third-party-data, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=477365
Potentional Risks**
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Data Protection**
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IT Security**
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Hypothetical Work Council Statement**
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DPIA Draft**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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