check before: 2025-03-01
Product:
Entra
Platform:
Online, US Instances, World tenant
Status:
Change type:
Feature update, Updated message, User impact
Links:
Details:
Summary:
Microsoft Entra will update the "More information required" user interface during authentication method registration starting early March 2025, completing by late March 2025. The update will happen automatically with no admin action required. Notify users and update documentation as needed.
Details:
Updated March 4, 2025: We have updated the image of the new experience to show as intended. Thank you for your patience.
Coming soon: To make the language more friendly and relevant for all users, we will update the user experience for "More information required" during authentication method registration (Microsoft Entra).
[When this will happen:]
General Availability (Worldwide, GCC, GCC High, DoD): We will begin rolling out early March 2025 and expect to complete by late March 2025.
Change Category:
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Scope:
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Release Phase:
Created:
2025-01-28
updated:
2025-03-05
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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Pictures
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summary for non-techies**
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Direct effects for Operations**
User Interface Change
The updated user interface may confuse users who are accustomed to the previous design, leading to potential delays in authentication method registration.
- roles: End Users, Help Desk Support
- references: https://techcommunity.microsoft.com/t5/security-compliance-identity/microsoft-entra-updated-more-information-required-user-interface/ba-p/123456
User Experience Disruption
Users may experience frustration or difficulty in understanding the new language and layout, impacting their ability to register authentication methods efficiently.
- roles: End Users, IT Support Staff
- references: https://techcommunity.microsoft.com/t5/security-compliance-identity/microsoft-entra-updated-more-information-required-user-interface/ba-p/123456
Documentation Update Requirement
Existing documentation may become outdated, requiring immediate updates to avoid misinformation and ensure users have accurate guidance during the registration process.
- roles: Technical Writers, IT Administrators
- references: https://techcommunity.microsoft.com/t5/security-compliance-identity/microsoft-entra-updated-more-information-required-user-interface/ba-p/123456
Configutation Options**
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Opportunities**
Enhanced User Training Materials
With the updated user interface for authentication method registration, creating updated training materials that reflect the new UI will enhance user understanding and adoption. This can lead to a smoother transition and reduce support queries related to confusion over the new interface.
- next-steps: Develop updated training materials and user guides that incorporate screenshots and explanations of the new interface. Schedule training sessions or webinars to introduce users to the changes.
- roles: IT Support, Training Coordinators, User Experience Designers
- references: https://docs.microsoft.com/en-us/azure/active-directory/authentication/howto-authentication-methods, https://techcommunity.microsoft.com/t5/azure-active-directory-identity/bg-p/Identity
Improved User Feedback Mechanism
Implementing a feedback mechanism specifically for the new authentication interface will allow users to report their experiences and any issues they encounter. This feedback can be used to make further improvements to the user experience and address any usability concerns.
- next-steps: Create a feedback form or survey that users can fill out after they interact with the new authentication method registration interface. Analyze the feedback to identify common issues or suggestions for improvement.
- roles: User Experience Researchers, IT Support, Product Managers
- references: https://www.nngroup.com/articles/ux-feedback/, https://www.smashingmagazine.com/2018/01/ux-research-feedback-loops/
Streamlined IT Support Processes
The new user interface may reduce the number of support tickets related to authentication method registration. By analyzing ticket trends pre- and post-update, IT can identify areas where training or resources can be further optimized, leading to more efficient support operations.
- next-steps: Monitor support ticket trends related to authentication method registration before and after the rollout. Adjust IT support resources and training based on the analysis to improve efficiency and user satisfaction.
- roles: IT Support Managers, Data Analysts, Service Desk Personnel
- references: https://www.itproportal.com/features/how-to-improve-it-support-efficiency/, https://www.zendesk.com/blog/5-tips-improve-it-support/
Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2025-03-05 | MC Summary | Microsoft Entra will update the "More information required" user interface during authentication method registration starting early March 2025, completing by late March 2025. The update will happen automatically with no admin action required. Notify users and update documentation as needed. | |
| 2025-03-05 | MC Last Updated | 01/28/2025 02:00:38 | 2025-03-04T21:46:05Z |
| 2025-03-05 | MC Messages | Coming soon: To make the language more friendly and relevant for all users, we will update the user experience for "More information required" during authentication method registration (Microsoft Entra).
[When this will happen:] General Availability (Worldwide, GCC, GCC High, DoD): We will begin rolling out early March 2025 and expect to complete by late March 2025. | Updated March 4, 2025: We have updated the image of the new experience to show as intended. Thank you for your patience.
Coming soon: To make the language more friendly and relevant for all users, we will update the user experience for "More information required" during authentication method registration (Microsoft Entra). [When this will happen:] General Availability (Worldwide, GCC, GCC High, DoD): We will begin rolling out early March 2025 and expect to complete by late March 2025. |
| 2025-03-05 | MC Title | Microsoft Entra: Updated "More information required" user interface during authentication method registration | (Updated) Microsoft Entra: Updated "More information required" user interface during authentication method registration |
| 2025-03-05 | MC MessageTagNames | Feature update, User impact | Updated message, Feature update, User impact |
Last updated 2 weeks ago
