check before: 2025-02-15
Product:
Teams
Platform:
Android, iOS, Mac, Online, Windows Desktop, World tenant
Status:
Feature Rollout Status Not Supported
Change type:
New feature, Updated message, User impact
Links:
Details:
Summary:
Microsoft Teams is rolling out SMS capabilities for Calling Plans in the US, Puerto Rico, and Canada. Admins can start the Brand and Campaign approval process in the Teams Admin center. Full release is expected by early March 2025. Admin action is required for enabling 10DLC numbers. Documentation links are provided.
Details:
Updated February 26, 2025: We have started the rollout of Teams SMS in Calling Plans for US (incl. Puerto Rico) and Canada customers. This capability would enable customers to send and receive SMS natively in Teams.
We are first releasing the SMS experience in Teams Admin center to allow admins to get started with the Brand and Campaign approval process. Following this, we will start to release Teams client which is expected to be fully released by first week of March. Below please find the documentation for reference.
Coming soon for Microsoft Teams: We will roll out SMS chat in calling plans for customers in the United States and Canada. This capability would enable customers to send and receive SMS natively in Teams. This message applies to Teams for Windows desktop, Teams for Mac desktop, and Teams for iOS/Android.
This message is associated with Microsoft 365 Roadmap ID 470999.
[When this will happen:]
General Availability (Worldwide): We will begin rolling out mid-February 2025 and expect to complete by late February 2025.
Change Category:
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Scope:
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Release Phase:
Standard Release
Created:
2025-01-03
updated:
2025-03-05
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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linked item details
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summary for non-techies**
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Direct effects for Operations**
SMS Capability Rollout
If the SMS capabilities are rolled out without proper preparation, users may experience confusion and frustration due to unexpected changes in their Teams interface, leading to potential disruptions in communication.
- roles: End Users, IT Support Staff
- references: https://learn.microsoft.com/microsoftteams/sms-management, https://learn.microsoft.com/microsoftteams/sms-overview
Admin Action Requirement for 10DLC
Failure to prepare for the required admin actions to enable 10DLC numbers may result in users being unable to send or receive SMS messages, leading to communication breakdowns.
- roles: System Administrators, Compliance Officers
- references: https://learn.microsoft.com/microsoftteams/sms-setup-brand, https://learn.microsoft.com/microsoftteams/sms-setup-campaign
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2025-03-05 | MC Feature Ring | Standard Release, Targeted Release | Standard Release |
| 2025-02-27 | MC prepare | This rollout will happen automatically by the specified date. However, to enable numbers with SMS, admin action is required for 10DLC (10-digit long code). We will be enabling the admin experiences and Teams experiences by the specified date.
Before rollout, we will update this post with new documentation. https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=470999 | This rollout will happen automatically by the specified date. However, to enable numbers with SMS, admin action is required for 10DLC (10-digit long code). We will be enabling the admin experiences and Teams experiences by the specified date.
Documentation for reference: Planning for SMS in Microsoft Teams - Microsoft Teams | Microsoft Learn Create a Brand for SMS in Microsoft Teams - Microsoft Teams | Microsoft Learn Set up a Campaign for SMS in Microsoft Teams - Microsoft Teams | Microsoft Learn Enable and manage SMS in Microsoft Teams - Microsoft Teams | Microsoft Learn Example privacy policy and terms and conditions template - Microsoft Teams | Microsoft Learn Microsoft's SMS Messaging Policy - Microsoft Teams | Microsoft Learn Send and receive SMS in Microsoft Teams - Microsoft Support https://learn.microsoft.com/microsoftteams/sms-management https://learn.microsoft.com/microsoftteams/sms-microsoft-teams-policy https://learn.microsoft.com/microsoftteams/sms-overview https://learn.microsoft.com/microsoftteams/sms-privacy-terms-template https://learn.microsoft.com/microsoftteams/sms-setup-brand https://learn.microsoft.com/microsoftteams/sms-setup-campaign https://support.microsoft.com/en-us/office/send-and-receive-sms-in-microsoft-teams-a7d163cb-3562-4f4a-b1c1-81c722c1a0f1 https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=470999 |
| 2025-02-27 | MC Summary | Microsoft Teams will introduce SMS chat in calling plans for U.S. and Canada customers, enabling them to send and receive SMS in Teams. This feature will be available on various Teams platforms and is expected to roll out in mid to late February 2025. Admins must enable SMS for users. | Microsoft Teams is rolling out SMS capabilities for Calling Plans in the US, Puerto Rico, and Canada. Admins can start the Brand and Campaign approval process in the Teams Admin center. Full release is expected by early March 2025. Admin action is required for enabling 10DLC numbers. Documentation links are provided. |
| 2025-02-27 | MC Last Updated | 01/03/2025 01:37:37 | 2025-02-26T16:31:02Z |
| 2025-02-27 | MC Messages | Coming soon for Microsoft Teams: We will roll out SMS chat in calling plans for customers in the United States and Canada. This capability would enable customers to send and receive SMS natively in Teams. This message applies to Teams for Windows desktop, Teams for Mac desktop, and Teams for iOS/Android.
This message is associated with Microsoft 365 Roadmap ID 470999. [When this will happen:] General Availability (Worldwide): We will begin rolling out mid-February 2025 and expect to complete by late February 2025. | Updated February 26, 2025: We have started the rollout of Teams SMS in Calling Plans for US (incl. Puerto Rico) and Canada customers. This capability would enable customers to send and receive SMS natively in Teams.
We are first releasing the SMS experience in Teams Admin center to allow admins to get started with the Brand and Campaign approval process. Following this, we will start to release Teams client which is expected to be fully released by first week of March. Below please find the documentation for reference. Coming soon for Microsoft Teams: We will roll out SMS chat in calling plans for customers in the United States and Canada. This capability would enable customers to send and receive SMS natively in Teams. This message applies to Teams for Windows desktop, Teams for Mac desktop, and Teams for iOS/Android. This message is associated with Microsoft 365 Roadmap ID 470999. [When this will happen:] General Availability (Worldwide): We will begin rolling out mid-February 2025 and expect to complete by late February 2025. |
| 2025-02-27 | MC Title | Microsoft Teams: SMS for calling plans | (Updated) Microsoft Teams: SMS for calling plans |
| 2025-02-27 | MC MessageTagNames | New feature, User impact | Updated message, New feature, User impact |
| 2025-02-23 | MC Feature Ring | Targeted Release | Standard Release, Targeted Release |
| 2025-02-20 | MC Feature Ring | Targeted Release | |
| 2025-01-10 | MC Feature Status | Feature Rollout Status Not Supported |
Last updated 2 weeks ago
