MC969385 – Power Automate – Use Copilot to analyze work queue data (archived)

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check before: 2025-01-31

Product:

Copilot, Power Automate

Platform:

Online, World tenant

Status:

Change type:

New feature

Links:

Details:

We are announcing the Use Copilot to analyze work queue data feature for Power Automate. This feature enables Copilot to answer questions about work queue statuses and handling times. This feature will reach general availability on January 31, 2025.

Change Category:
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Scope:
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Release Phase:

Created:
2025-01-01

updated:
2025-01-01

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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summary for non-techies**

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Direct effects for Operations**

User Experience Degradation
If the Copilot feature is implemented without proper training and user preparation, users may struggle to effectively utilize the new functionality, leading to confusion and decreased productivity.
   - roles: End Users, Support Staff
   - references: https://www.forbes.com/sites/bernardmarr/2021/01/25/the-top-5-issues-with-ai-in-business-and-how-to-solve-them/

Increased Support Requests
The introduction of the Copilot feature without adequate preparation may result in a surge of support requests as users encounter difficulties or misunderstandings regarding its use.
   - roles: Support Staff, IT Operations
   - references: https://www.gartner.com/en/newsroom/press-releases/2021-10-06-gartner-says-75-percent-of-organization-are-expected-to-increase-their-investments-in-ai-in-2022

Configutation Options**

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explanation for non-techies**

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** AI generated content. This information must be reviewed before use.

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Last updated 7 days ago

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