check before: 2025-01-31
Product:
Exchange, Microsoft 365 Apps, Outlook
Platform:
Android, iOS, Online, World tenant
Status:
Change type:
Admin impact, Feature update, Updated message, User impact
Links:
Details:
Summary:
Updated feedback policies for Outlook mobile on iOS and Android will roll out from late January 2025 to early March 2025. The new behavior will align with current documentation, allowing users to include log files and content samples when feedback is submitted if the policy is not configured. No admin action is required.
Details:
Updated February 21, 2025: We have updated the rollout timeline below. Thank you for your patience.
We're making some changes to feedback policies in Outlook mobile for iOS and Android behavior to match our documentation.
[When this will happen:]
General Availability (Worldwide): We will begin rolling out late January 2025 and expect to complete by early March 2025 (previously early February).
Change Category:
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Scope:
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Release Phase:
Created:
2024-12-17
updated:
2025-02-22
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
User Feedback Submission Changes
Users will be able to include log files and content samples when submitting feedback, which may lead to increased feedback volume and potential data privacy concerns if sensitive information is inadvertently shared.
- roles: End Users, IT Support
- references: https://learn.microsoft.com/microsoft-365/admin/manage/manage-feedback-ms-org
Documentation Alignment
The change may cause confusion among users if they are not informed about the new feedback submission process, leading to potential miscommunication and frustration.
- roles: End Users, Communications Manager
- references: https://learn.microsoft.com/microsoft-365/admin/manage/manage-feedback-ms-org
Increased Support Requests
With the new ability to submit log files, users may submit more complex feedback, leading to an increase in support requests and potential delays in response times.
- roles: IT Support, Help Desk Staff
- references: https://learn.microsoft.com/microsoft-365/admin/manage/manage-feedback-ms-org
Configutation Options**
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Opportunities**
Enhanced User Feedback Mechanism
With the updated feedback policies allowing users to include log files and content samples, there is an opportunity to enhance the user feedback mechanism. This can lead to more precise insights into user issues and improve the overall user experience in Outlook mobile.
- next-steps: Communicate the changes to users and encourage them to utilize the new feedback features. Consider implementing a follow-up process to review the feedback collected and prioritize improvements based on user input.
- roles: Product Managers, User Experience Designers, Support Teams
- references: https://learn.microsoft.com/microsoft-365/admin/manage/manage-feedback-ms-org
Improved IT Support Efficiency
By allowing users to submit log files and content samples, IT support teams can diagnose issues more efficiently, reducing the time spent on troubleshooting and improving resolution times.
- next-steps: Train IT support staff on how to analyze the log files and content samples submitted through user feedback. Develop a protocol for handling and prioritizing feedback submissions.
- roles: IT Support Teams, System Administrators
- references: https://learn.microsoft.com/microsoft-365/admin/manage/manage-feedback-ms-org
Documentation and User Training Updates
The change in feedback policies necessitates updates to internal documentation and user training materials, ensuring that users are aware of how to effectively provide feedback and utilize the new features.
- next-steps: Review and update all relevant documentation and training materials. Schedule training sessions or webinars to inform users about the new feedback process and its benefits.
- roles: Training Coordinators, Documentation Specialists, IT Managers
- references: https://learn.microsoft.com/microsoft-365/admin/manage/manage-feedback-ms-org
Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2025-02-22 | MC MessageTagNames | Feature update, User impact, Admin impact | Updated message, Feature update, User impact, Admin impact |
| 2025-02-22 | MC Summary | Outlook mobile for iOS and Android is updating feedback policies to match Microsoft documentation, allowing log files and content samples in feedback when policies are 'Not configured'. Rollout begins late January 2025, completing early February. No admin action needed, but review of configurations is advised. | Updated feedback policies for Outlook mobile on iOS and Android will roll out from late January 2025 to early March 2025. The new behavior will align with current documentation, allowing users to include log files and content samples when feedback is submitted if the policy is not configured. No admin action is required. |
| 2025-02-22 | MC Last Updated | 12/17/2024 00:30:15 | 2025-02-21T18:06:12Z |
| 2025-02-22 | MC Messages | We're making some changes to feedback policies in Outlook mobile for iOS and Android behavior to match our documentation.
[When this will happen:] General Availability (Worldwide): We will begin rolling out late January 2025 and expect to complete by early February 2025. | Updated February 21, 2025: We have updated the rollout timeline below. Thank you for your patience.
We're making some changes to feedback policies in Outlook mobile for iOS and Android behavior to match our documentation. [When this will happen:] General Availability (Worldwide): We will begin rolling out late January 2025 and expect to complete by early March 2025 (previously early February). |
| 2025-02-22 | MC Title | Microsoft Outlook for iOS and Android: Updated feedback policies | (Updated) Microsoft Outlook for iOS and Android: Updated feedback policies |
| 2025-02-22 | MC End Time | 03/31/2025 09:00:00 | 2025-04-07T09:00:00Z |
Last updated 4 weeks ago
