check before: 2025-01-01
Product:
Exchange, Microsoft 365 Apps, Outlook
Platform:
Android, iOS, Online, US Instances, World tenant
Status:
Rolling out
Change type:
Feature update, User impact
Links:
Details:
Coming soon for Microsoft Outlook for iOS and Android: Minimize draft emails and quickly access them again from the message list or calendar view.
This message is associated with Microsoft 365 Roadmap ID 470304.
[When this will happen:]
General Availability (Worldwide, GCC, GCC High): We will begin rolling out early January 2025 and expect to complete by early February 2025.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2024-12-03
updated:
2025-01-15
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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linked item details
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Pictures
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summary for non-techies**
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Direct effects for Operations**
User Interface Changes
Users may struggle to adapt to the new minimized compose window, leading to confusion and decreased productivity as they learn the new functionality.
- roles: End Users, Support Staff
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=470304
Increased Support Requests
The change may result in an increase in support requests from users who are unfamiliar with the new feature, impacting the IT support team's workload.
- roles: Support Staff, IT Operations
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=470304
Workflow Disruption
Users may experience disruptions in their workflow as they adjust to the new feature, potentially leading to delays in email communications.
- roles: End Users, Team Leaders
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=470304
Configutation Options**
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Opportunities**
Enhanced User Experience for Mobile Users
The ability to minimize the compose window allows users to multitask effectively within the Outlook app. This can significantly enhance user experience, particularly for employees who frequently manage emails and calendars on mobile devices.
- next-steps: Communicate the new feature to users through internal newsletters and training sessions to maximize adoption and gather feedback on its usability.
- roles: Sales Representatives, Project Managers, Executives
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=470304
Increased Productivity for Remote Workers
By minimizing the compose window, remote workers can access other resources without losing their email context, leading to faster decision-making and improved productivity during work-from-home scenarios.
- next-steps: Monitor productivity metrics and gather user feedback to assess the impact of the new feature on remote work efficiency.
- roles: Remote Workers, Team Leaders, HR Managers
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=470304
Streamlined Communication for Customer Support
Customer support representatives can quickly switch between drafting responses and accessing customer information or previous emails, thus reducing response time and improving service quality.
- next-steps: Train customer support teams on the new feature and integrate it into their workflow to enhance response efficiency.
- roles: Customer Support Representatives, Support Managers, IT Administrators
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=470304
Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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