check before: 2024-12-01
Product:
Exchange, Microsoft 365 Apps, Outlook
Platform:
Android, iOS, Mac, mobile, Online, US Instances, Web, World tenant
Status:
In development
Change type:
New feature, Updated message, User impact
Links:
Details:
Summary:
The folder order in Microsoft Outlook mobile will sync with Outlook web, Mac, and Windows platforms starting early May 2025 and completing by late June 2025. Folder re-ordering must be done on non-mobile platforms. This feature is automatic and cannot be turned off. No admin action is required.
Details:
Updated April 18, 2025: We have updated the rollout timeline below. Thank you for your patience.
The order of folders in Microsoft Outlook mobile will now sync to match the folder order on Outlook web, Mac, and Windows platforms.
This message is associated with Microsoft 365 Roadmap ID 422816.
[When this will happen:]
General Availability (Worldwide, GCC, GCC High, DoD): We will begin rolling out early May 2025 (previously mid-April) and expect to complete by late June (previously mid-May).
Users will now see an updated folder order on their mobile devices that reflects the folder order on Outlook web and desktop platforms. If users want to re-order the folders, they must do so on Outlook for the web, Mac, and Windows devices, as folder re-ordering is currently not supported on mobile devices.
This feature is on by default and cannot be turned off.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2024-11-07
updated:
2025-04-19
Task Type
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Docu to Check
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MS Preperations
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MS Urgency
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MS workload name
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linked item details
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summary for non-techies**
Starting in May 2025, Microsoft Outlook will automatically synchronize the order of folders on mobile devices to match the order set on the desktop or web version, with changes only possible on the computer or web, not directly on mobile devices.
Direct effects for Operations**
Folder Reordering Limitations
Users will be unable to reorder folders directly on mobile devices, leading to potential confusion and frustration as they must switch to other platforms to make changes.
- roles: End Users, IT Support
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=422816
User Experience Disruption
The automatic syncing of folder order may disrupt users' established workflows, as they may find their folder organization unexpectedly changed without prior notice.
- roles: End Users, Project Managers
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=422816
Documentation and Training Needs
The change necessitates updates to user documentation and training materials, which may not be prepared in advance, leading to misinformation and user errors.
- roles: Training Coordinators, IT Documentation Specialists
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=422816
Configutation Options**
XXXXXXX ... paid membership only
Opportunities**
XXXXXXX ... free basic plan only
Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2025-04-19 | MC Last Updated | 03/25/2025 21:24:46 | 2025-04-18T23:36:41Z |
| 2025-04-19 | MC Messages | Updated March 25, 2025: We have updated the rollout timeline below. Thank you for your patience.
The order of folders in Microsoft Outlook mobile will now sync to match the folder order on Outlook web, Mac, and Windows platforms. This message is associated with Microsoft 365 Roadmap ID 422816. [When this will happen:] General Availability (Worldwide, GCC, GCC High, DoD): We will begin rolling out mid-April 2025 (previously early March) and expect to complete by mid-May (previously early April) Users will now see an updated folder order on their mobile devices that reflects the folder order on Outlook web and desktop platforms. If users want to re-order the folders, they must do so on Outlook for the web, Mac, and Windows devices, as folder re-ordering is currently not supported on mobile devices. This feature is on by default and cannot be turned off. | Updated April 18, 2025: We have updated the rollout timeline below. Thank you for your patience.
The order of folders in Microsoft Outlook mobile will now sync to match the folder order on Outlook web, Mac, and Windows platforms. This message is associated with Microsoft 365 Roadmap ID 422816. [When this will happen:] General Availability (Worldwide, GCC, GCC High, DoD): We will begin rolling out early May 2025 (previously mid-April) and expect to complete by late June (previously mid-May). Users will now see an updated folder order on their mobile devices that reflects the folder order on Outlook web and desktop platforms. If users want to re-order the folders, they must do so on Outlook for the web, Mac, and Windows devices, as folder re-ordering is currently not supported on mobile devices. This feature is on by default and cannot be turned off. |
| 2025-04-19 | MC End Time | 07/28/2025 10:00:00 | 2025-08-11T10:00:00Z |
| 2025-04-19 | MC Summary | The folder order in Microsoft Outlook mobile will sync with Outlook web, Mac, and Windows platforms. Rollout starts mid-April 2025 and completes by mid-May 2025. Users must reorder folders on non-mobile platforms. No admin action is required, but user notification and documentation updates are recommended. | The folder order in Microsoft Outlook mobile will sync with Outlook web, Mac, and Windows platforms starting early May 2025 and completing by late June 2025. Folder re-ordering must be done on non-mobile platforms. This feature is automatic and cannot be turned off. No admin action is required. |
| 2025-03-26 | MC Last Updated | 12/18/2024 23:12:05 | 2025-03-25T21:24:46Z |
| 2025-03-26 | MC Messages | Updated December 18, 2024: We have updated the rollout timeline below. Thank you for your patience.
The order of folders in Microsoft Outlook mobile will now sync to match the folder order on Outlook web, Mac, and Windows platforms. This message is associated with Microsoft 365 Roadmap ID 422816. [When this will happen:] General Availability (Worldwide, GCC, GCC High, DoD): We will begin rolling out early March 2025 (previously December) and expect to complete by early April (previously January) Users will now see an updated folder order on their mobile devices that reflects the folder order on Outlook web and desktop platforms. If users want to re-order the folders, they must do so on Outlook for the web, Mac, and Windows devices, as folder re-ordering is currently not supported on mobile devices. This feature is on by default and cannot be turned off. | Updated March 25, 2025: We have updated the rollout timeline below. Thank you for your patience.
The order of folders in Microsoft Outlook mobile will now sync to match the folder order on Outlook web, Mac, and Windows platforms. This message is associated with Microsoft 365 Roadmap ID 422816. [When this will happen:] General Availability (Worldwide, GCC, GCC High, DoD): We will begin rolling out mid-April 2025 (previously early March) and expect to complete by mid-May (previously early April) Users will now see an updated folder order on their mobile devices that reflects the folder order on Outlook web and desktop platforms. If users want to re-order the folders, they must do so on Outlook for the web, Mac, and Windows devices, as folder re-ordering is currently not supported on mobile devices. This feature is on by default and cannot be turned off. |
| 2025-03-26 | MC End Time | 05/19/2025 10:00:00 | 2025-07-28T10:00:00Z |
| 2025-03-26 | MC Summary | The Outlook folder order will now sync across mobile, web, and desktop platforms, with the rollout starting in March 2025 and completing in April. This feature is on by default and requires no admin action. Users must reorder folders on web or desktop, as mobile doesn't support this feature yet. | The folder order in Microsoft Outlook mobile will sync with Outlook web, Mac, and Windows platforms. Rollout starts mid-April 2025 and completes by mid-May 2025. Users must reorder folders on non-mobile platforms. No admin action is required, but user notification and documentation updates are recommended. |
| 2024-12-19 | MC MessageTagNames | New feature, User impact | Updated message, New feature, User impact |
| 2024-12-19 | MC Summary | Outlook's folder order will now sync across mobile, web, Mac, and Windows, starting early December 2024 and completing by early January 2025. This update is automatic and cannot be turned off. Admins should inform users and update documentation. Re-ordering must be done on non-mobile platforms. | The Outlook folder order will now sync across mobile, web, and desktop platforms, with the rollout starting in March 2025 and completing in April. This feature is on by default and requires no admin action. Users must reorder folders on web or desktop, as mobile doesn't support this feature yet. |
| 2024-12-19 | MC Last Updated | 11/06/2024 23:42:25 | 2024-12-18T23:12:05Z |
| 2024-12-19 | MC Messages | The order of folders in Microsoft Outlook mobile will now sync to match the folder order on Outlook web, Mac, and Windows platforms.
This message is associated with Microsoft 365 Roadmap ID 422816. [When this will happen:] General Availability (Worldwide, GCC, GCC High, DoD): We will begin rolling out early December 2024 and expect to complete by early January 2025. Users will now see an updated folder order on their mobile devices that reflects the folder order on Outlook web and desktop platforms. If users want to re-order the folders, they must do so on Outlook for the web, Mac, and Windows devices, as folder re-ordering is currently not supported on mobile devices. This feature is on by default and cannot be turned off. | Updated December 18, 2024: We have updated the rollout timeline below. Thank you for your patience.
The order of folders in Microsoft Outlook mobile will now sync to match the folder order on Outlook web, Mac, and Windows platforms. This message is associated with Microsoft 365 Roadmap ID 422816. [When this will happen:] General Availability (Worldwide, GCC, GCC High, DoD): We will begin rolling out early March 2025 (previously December) and expect to complete by early April (previously January) Users will now see an updated folder order on their mobile devices that reflects the folder order on Outlook web and desktop platforms. If users want to re-order the folders, they must do so on Outlook for the web, Mac, and Windows devices, as folder re-ordering is currently not supported on mobile devices. This feature is on by default and cannot be turned off. |
| 2024-12-19 | MC Title | Microsoft Outlook: Sync folder order | (Updated) Microsoft Outlook: Sync folder order |
| 2024-12-19 | MC End Time | 02/17/2025 09:00:00 | 2025-05-19T10:00:00Z |
Last updated 1 week ago
