check before: 2024-11-15
Product:
Teams
Platform:
Android, Education, iOS, Mac, Online, US Instances, Web, Windows Desktop, World tenant
Status:
Feature Rollout Status Not Supported
Change type:
New feature, Updated message, User impact
Links:
Details:
Summary:
The message details Microsoft Teams' updated Chat and Channels experience, now streamlined for ease of use. The General Availability rollout is postponed to late March 2025. This update introduces a unified view for chats, teams, and channels, customizable sections, new filters, and an @mention view. It affects Teams on various platforms but excludes Education tenants. No admin action is required for the update.
Details:
Updated January 10, 2025: We have updated the content. Thank you for your patience.
Thank you for your engagement with the new chat and channels experience in Teams.
The new chat and channels experience has been in Public Preview and Targeted Release since November 2024 and was targeted for General Availability starting in late January 2025. Based on requests from customers to have additional time to prepare their organizations for the change, we will be postponing the rollout to General Availability from January to a later date.
The GA rollout date is updated to starting late March 2025.
We've been listening to user feedback on the pace of work and the challenges of keeping up with conversations, managing messages scattered across different locations, and triaging quickly. To address this, we've streamlined the chats, teams, and channels experience to make it easier for users to stay on top of what matters most.
For more details and screenshots, refer to Microsoft Teams announces out a new chat and channels experience | Microsoft 365 Blog
This message applies to Teams on Windows desktops, Mac desktops, the web, and iOS and Android devices.
This message excludes Education tenants. We will send a future post with an update on the plan for Education tenants.
This message is associated with Microsoft 365 Roadmap ID 415249.
[When this will happen:]
Public Preview / Targeted Release: We will begin rolling out mid-November 2024 and expect to complete by mid-November 2024.
General Availability (Worldwide): We will begin rolling out late March 2025 (previously late January) and expect to complete by early April 2025 (previously early February).
General Availability (GCC, GCC High, DoD): We will begin rolling out mid-June 2025 (previously mid-April) and expect to complete by late June 2025 (previously late April).
Change Category:
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Scope:
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Release Phase:
Standard Release, Targeted Release
Created:
2024-10-29
updated:
2025-01-11
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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linked item details
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Pictures
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summary for non-techies**
Microsoft Teams is introducing a new experience that unifies chats, teams, and channels into a single view with features like custom sections, filters for unread messages, and an @mention view, scheduled to roll out automatically in March 2025.
Direct effects for Operations**
User Confusion
Users may experience confusion due to the new unified view of chats, teams, and channels, leading to potential miscommunication and missed messages.
- roles: End Users, Team Leaders
- references: https://www.microsoft.com/microsoft-365/blog/?p=274831
Reduced Productivity
The change in interface may initially slow down user productivity as they adapt to the new layout and features, impacting workflow efficiency.
- roles: End Users, Project Managers
- references: https://adoption.microsoft.com/microsoft-teams/new-chat-and-channels-experience
Training Needs
Users may require additional training to effectively utilize the new features, which could lead to temporary disruptions in their work processes.
- roles: End Users, IT Support
- references: https://support.microsoft.com/office/send-recommended-office-365-and-microsoft-365-training-81df76b4-1fca-430d-918e-b7fe03c3c056
Increased Support Requests
The rollout may lead to an increase in support requests as users encounter issues or have questions about the new features, straining IT resources.
- roles: IT Support, Helpdesk Staff
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=415249
Customization Challenges
Users may struggle with customizing their new experience, leading to frustration and a lack of optimal use of the platform's capabilities.
- roles: End Users, Team Leaders
- references: https://adoption.microsoft.com/microsoft-teams/new-chat-and-channels-experience
Configutation Options**
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Opportunities**
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Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2025-01-11 | MC Messages | Updated January 5, 2025: We have updated the content. Thank you for your patience.
We've been listening to user feedback on the pace of work and the challenges of keeping up with conversations, managing messages scattered across different locations, and triaging quickly. To address this, we've streamlined the chats, teams, and channels experience to make it easier for users to stay on top of what matters most. For more details and screenshots, refer to Microsoft Teams announces out a new chat and channels experience | Microsoft 365 Blog This message applies to Teams on Windows desktops, Mac desktops, the web, and iOS and Android devices. This message excludes Education tenants. We will send a future post with an update on the plan for Education tenants. This message is associated with Microsoft 365 Roadmap ID 415249. [When this will happen:] Updated October 29, 2024: We have updated the rollout timeline below. Thank you for your patience. Public Preview / Targeted Release: We will begin rolling out mid-November 2024 and expect to complete by mid-November 2024. General Availability (Worldwide): We will begin rolling out late January 2025 and expect to complete by early February 2025. General Availability (GCC, GCC High, DoD): We will begin rolling out mid-April 2025 and expect to complete by late April 2025. | Updated January 10, 2025: We have updated the content. Thank you for your patience.
Thank you for your engagement with the new chat and channels experience in Teams. The new chat and channels experience has been in Public Preview and Targeted Release since November 2024 and was targeted for General Availability starting in late January 2025. Based on requests from customers to have additional time to prepare their organizations for the change, we will be postponing the rollout to General Availability from January to a later date. The GA rollout date is updated to starting late March 2025. We've been listening to user feedback on the pace of work and the challenges of keeping up with conversations, managing messages scattered across different locations, and triaging quickly. To address this, we've streamlined the chats, teams, and channels experience to make it easier for users to stay on top of what matters most. For more details and screenshots, refer to Microsoft Teams announces out a new chat and channels experience | Microsoft 365 Blog This message applies to Teams on Windows desktops, Mac desktops, the web, and iOS and Android devices. This message excludes Education tenants. We will send a future post with an update on the plan for Education tenants. This message is associated with Microsoft 365 Roadmap ID 415249. [When this will happen:] Public Preview / Targeted Release: We will begin rolling out mid-November 2024 and expect to complete by mid-November 2024. General Availability (Worldwide): We will begin rolling out late March 2025 (previously late January) and expect to complete by early April 2025 (previously early February). General Availability (GCC, GCC High, DoD): We will begin rolling out mid-June 2025 (previously mid-April) and expect to complete by late June 2025 (previously late April). |
| 2025-01-11 | MC Last Updated | 01/06/2025 00:52:09 | 2025-01-10T22:52:03Z |
| 2025-01-11 | MC Summary | Microsoft Teams has updated its Chat and Channels experience to streamline conversations and manage messages more effectively. This includes a new combined view for chats, teams, and channels, custom sections for organization, and new filters and @mention views. Rollout begins mid-November 2024, with general availability by early February 2025. Education tenants will receive a separate update. | The message details Microsoft Teams' updated Chat and Channels experience, now streamlined for ease of use. The General Availability rollout is postponed to late March 2025. This update introduces a unified view for chats, teams, and channels, customizable sections, new filters, and an @mention view. It affects Teams on various platforms but excludes Education tenants. No admin action is required for the update. |
| 2025-01-06 | MC Messages | Updated October 29, 2024: We have updated the rollout timeline below. Thank you for your patience.
We've been listening to user feedback on the pace of work and the challenges of keeping up with conversations, managing messages scattered across different locations, and triaging quickly. To address this, we've streamlined the chats, teams, and channels experience to make it easier for users to stay on top of what matters most. For more details and screenshots, refer to Microsoft Teams announces out a new chat and channels experience | Microsoft 365 Blog This message applies to Teams on Windows desktops, Mac desktops, the web, and iOS and Android devices. This message excludes Education tenants. We will send a future post with an update on the plan for Education tenants. This message is associated with Microsoft 365 Roadmap ID 415249. [When this will happen:] Updated October 29, 2024: We have updated the rollout timeline below. Thank you for your patience. Public Preview / Targeted Release: We will begin rolling out mid-November 2024 and expect to complete by mid-November 2024. General Availability (Worldwide): We will begin rolling out late January 2025 and expect to complete by early February 2025. General Availability (GCC, GCC High, DoD): We will begin rolling out mid-April 2025 and expect to complete by late April 2025. | Updated January 5, 2025: We have updated the content. Thank you for your patience.
We've been listening to user feedback on the pace of work and the challenges of keeping up with conversations, managing messages scattered across different locations, and triaging quickly. To address this, we've streamlined the chats, teams, and channels experience to make it easier for users to stay on top of what matters most. For more details and screenshots, refer to Microsoft Teams announces out a new chat and channels experience | Microsoft 365 Blog This message applies to Teams on Windows desktops, Mac desktops, the web, and iOS and Android devices. This message excludes Education tenants. We will send a future post with an update on the plan for Education tenants. This message is associated with Microsoft 365 Roadmap ID 415249. [When this will happen:] Updated October 29, 2024: We have updated the rollout timeline below. Thank you for your patience. Public Preview / Targeted Release: We will begin rolling out mid-November 2024 and expect to complete by mid-November 2024. General Availability (Worldwide): We will begin rolling out late January 2025 and expect to complete by early February 2025. General Availability (GCC, GCC High, DoD): We will begin rolling out mid-April 2025 and expect to complete by late April 2025. |
| 2025-01-06 | MC How Affect | Before this rollout, users have separate Chat and Teams views (apps) with no option to unify these views; custom sections of chats and channels were not possible; and there was no view for collecting all personal mentions in one list across chats and channels.
The new experience brings chat, teams, and channels into one place, in Chat, so users can easily navigate between all conversations without switching between contexts. Users start in the combined Chat view but can opt to keep chat separate from teams and channels like before. In the Chat view, users will see these sections (in order): Favorites containing any previously pinned chats and channels Chats sorted by most recent Teams and channels, organized in same order as in the Teams view Also, users can create custom sections to organize projects and topics that can include individual, group, and meeting chats, as well as channels. Favorites, Chats, and Teams and channels in one list in Teams for Windows: Favorites, Chats, and Teams and channels in one list in Teams for iOS (also available for Android): New filters for Unread, Chat, Channels, Meetings and more help users focus on relevant conversation in their list. Filters persist until turned off. The new @mention view gathers all personal @mentions into one interactive list. Users can quickly access messages with @mentions across chats, channels, and meetings. Customizing the experience Users can tailor their chat and channels experience in Teams Settings. Users can choose to keep chat, teams, and channels combined in Chat (default) or switch to separate Chat and Teams views. In the combined Chat view, message previews are off by default to simplify the list. Users can turn on message previews in Settings. When using the separate Chat and Teams views, users can still use the new filters and the @mentions view to triage and organize topics with custom sections. Starting the new experience A self-service guided onboarding flow in Teams will help users discover the new experience and configure it to their preferences. Users who prefer to keep chat and channels separate can easily do so during the onboarding process or later, without IT assistance. When the new experience is available in your tenant, this screen will display to users: The Get started button will take users to the new combined chat, teams, and channels experience in Chat, and highlight the location of settings. Users will have the option to defer the new experience up to three times over the course of approximately three days, providing flexibility while also moving an organization to the new experience overall. This feature is on by default. The new experience has no admin policy. Each user can make choices to optimize for how they work best. | Before this rollout, users have separate Chat and Teams views (apps) with no option to unify these views; custom sections of chats and channels were not possible; and there was no view for collecting all personal mentions in one list across chats and channels.
The new experience brings chat, teams, and channels into one place, in Chat, so users can easily navigate between all conversations without switching between contexts. Users start in the combined Chat view but can opt to keep chat separate from teams and channels like before. In the Chat view, users will see these sections (in order): Favorites containing any previously pinned chats and channels Chats sorted by most recent Teams and channels, organized in same order as in the Teams view Also, users can create custom sections to organize projects and topics that can include individual, group, and meeting chats, as well as channels. Favorites, Chats, and Teams and channels in one list in Teams for Windows: Favorites, Chats, and Teams and channels in one list in Teams for iOS (also available for Android): New filters for Unread, Chat, Channels, Meetings and more help users focus on relevant conversation in their list. Filters persist until turned off. The new @mention view gathers all personal @mentions into one interactive list. Users can quickly access messages with @mentions across chats, channels, and meetings. Use /go to: Quickly navigate to your frequently used conversation across your chat and channels with a new keyboard shortcut Ctrl+G (Cmd+G on Mac). Customizing the experience Users can tailor their chat and channels experience in Teams Settings. Users can choose to keep chat, teams, and channels combined in Chat (default) or switch to separate Chat and Teams views. In the combined Chat view, message previews are off by default to simplify the list. Users can turn on message previews in Settings. When using the separate Chat and Teams views, users can still use the new filters and the @mentions view to triage and organize topics with custom sections. Starting the new experience A self-service guided onboarding flow in Teams will help users discover the new experience and configure it to their preferences. Users who prefer to keep chat and channels separate can easily do so during the onboarding process or later, without IT assistance. When the new experience is available in your tenant, this screen will display to users: The Get started button will take users to the new combined chat, teams, and channels experience in Chat, and highlight the location of settings. Users will have the option to defer the new experience up to three times over the course of approximately three days, providing flexibility while also moving an organization to the new experience overall. This feature is on by default. The new experience has no admin policy. Each user can make choices to optimize for how they work best. |
| 2025-01-06 | MC Last Updated | 10/29/2024 17:42:42 | 2025-01-06T00:52:09Z |
| 2025-01-06 | MC Summary | Microsoft Teams introduces a new chat and channels experience, streamlining conversations and management across different locations. This update, excluding Education tenants, will be rolled out from mid-November 2024 to late April 2025, depending on the release phase and user group. Users can customize their chat and channels view, and no admin action is required for the rollout. For more information, users can refer to the Microsoft 365 Blog and the Microsoft 365 Roadmap ID 415249. | Microsoft Teams has updated its Chat and Channels experience to streamline conversations and manage messages more effectively. This includes a new combined view for chats, teams, and channels, custom sections for organization, and new filters and @mention views. Rollout begins mid-November 2024, with general availability by early February 2025. Education tenants will receive a separate update. |
| 2024-11-15 | MC Feature Ring | Targeted Release | Standard Release, Targeted Release |
| 2024-11-12 | MC Feature Ring | Targeted Release | |
| 2024-10-30 | MC Messages | We've been listening to user feedback on the pace of work and the challenges of keeping up with conversations, managing messages scattered across different locations, and triaging quickly. To address this, we've streamlined the chats, teams, and channels experience to make it easier for users to stay on top of what matters most.
For more details and screenshots, refer to Microsoft Teams announces out a new chat and channels experience | Microsoft 365 Blog This message applies to Teams on Windows desktops, Mac desktops, the web, and iOS and Android devices. This message excludes Education tenants. We will send a future post with an update on the plan for Education tenants. This message is associated with Microsoft 365 Roadmap ID 415249. [When this will happen:] Public Preview / Targeted Release: We will begin rolling out mid-November 2024 and expect to complete by mid-November 2024. General Availability (Worldwide): We will begin rolling out early February 2025 and expect to complete by late January 2025. General Availability (GCC, GCC High, DoD): We will begin rolling out mid-April 2025 and expect to complete by late April 2025. | Updated October 29, 2024: We have updated the rollout timeline below. Thank you for your patience.
We've been listening to user feedback on the pace of work and the challenges of keeping up with conversations, managing messages scattered across different locations, and triaging quickly. To address this, we've streamlined the chats, teams, and channels experience to make it easier for users to stay on top of what matters most. For more details and screenshots, refer to Microsoft Teams announces out a new chat and channels experience | Microsoft 365 Blog This message applies to Teams on Windows desktops, Mac desktops, the web, and iOS and Android devices. This message excludes Education tenants. We will send a future post with an update on the plan for Education tenants. This message is associated with Microsoft 365 Roadmap ID 415249. [When this will happen:] Updated October 29, 2024: We have updated the rollout timeline below. Thank you for your patience. Public Preview / Targeted Release: We will begin rolling out mid-November 2024 and expect to complete by mid-November 2024. General Availability (Worldwide): We will begin rolling out late January 2025 and expect to complete by early February 2025. General Availability (GCC, GCC High, DoD): We will begin rolling out mid-April 2025 and expect to complete by late April 2025. |
| 2024-10-30 | MC Title | Microsoft Teams: The new streamlined Chat and Channels experience | (Updated) Microsoft Teams: The new streamlined Chat and Channels experience |
| 2024-10-30 | MC Last Updated | 10/28/2024 23:44:05 | 2024-10-29T17:42:42Z |
| 2024-10-30 | MC MessageTagNames | New feature, User impact | Updated message, New feature, User impact |
Last updated 2 days ago
