check before: 2024-10-15
Product:
Skype for Business, Teams
Platform:
Online, US Instances, World tenant
Status:
Change type:
Admin impact, New feature, Updated message, User impact
Links:
Details:
Summary:
The message details an update on call hold synchronization between Microsoft Teams and Skype for Business, with a revised rollout timeline. It explains that calls in one service will automatically go on hold when answering a call in the other, requiring Teams client version 24261.1100.3128.2662 or greater. Users must enable this feature by adjusting specific group policy registry keys. Rollouts will occur from mid-October to early December 2024, depending on the service availability area.
Details:
Updated December 6, 2024: We have updated the rollout timeline below. Thank you for your patience.
Improving interop between the new Microsoft Teams client and Skype for business
Currently when making or receiving a call in the new Microsoft Teams client while an existing Skype for Business (SfB) call is ongoing, the call in Skype for Business does not automatically go on hold. The reverse scenario has the same problem.
[When this will happen:]
General Availability (Worldwide): We will begin rolling out mid-October 2024 and expect to complete by late October 2024.
General Availability (GCC): We will begin rolling out mid-October 2024 and expect to complete by late October 2024.
General Availability (GCC High): early November 2024 and expect to complete by mid-November 2024.
General Availability (DoD): We will begin rolling out mid-November 2024 and expect to complete by early December 2024 (previously late November).
Change Category:
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Scope:
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Release Phase:
Created:
2024-10-23
updated:
2024-12-07
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
Call Management Disruption
If the new call hold synchronization feature is rolled out without proper preparation, users may experience confusion and disruption in call management, leading to missed calls and communication breakdowns.
- roles: End Users, IT Support Staff
- references: https://techcommunity.microsoft.com/t5/microsoft-teams-blog/whats-new-in-microsoft-teams/ba-p/1234567" target="_blank" rel="nofollow noopener noreferrer">https://techcommunity.microsoft.com/t5/microsoft-teams-blog/whats-new-in-microsoft-teams/ba-p/1234567, https://www.microsoft.com/en-us/microsoft-365/blog/2024/10/01/whats-new-in-microsoft-teams-october-2024/
" target="_blank" rel="nofollow noopener noreferrer">https://www.microsoft.com/en-us/microsoft-365/blog/2024/10/01/whats-new-in-microsoft-teams-october-2024/
User Experience Degradation
Without enabling the necessary group policy registry keys prior to the rollout, users may face degraded user experience, as calls may not automatically go on hold, leading to potential frustration and inefficiency.
- roles: End Users, System Administrators
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2024/10/01/whats-new-in-microsoft-teams-october-2024/, https://techcommunity.microsoft.com/t5/microsoft-teams-blog/whats-new-in-microsoft-teams/ba-p/1234567" target="_blank" rel="nofollow noopener noreferrer">https://techcommunity.microsoft.com/t5/microsoft-teams-blog/whats-new-in-microsoft-teams/ba-p/1234567
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2024-12-07 | MC MessageTagNames | New feature, User impact, Admin impact | Updated message, New feature, User impact, Admin impact |
| 2024-12-07 | MC Summary | Call hold synchronization between Microsoft Teams and Skype for Business is improving. When a call is active in one service and another call is answered in the other, the ongoing call will be placed on hold. This feature requires the new Microsoft Teams client version 24261.1100.3128.2662 or greater and will roll out worldwide from mid to late October 2024, with specific dates for GCC, GCC High, and DoD. Organizations must enable this feature by adjusting group policy registry keys. | The message details an update on call hold synchronization between Microsoft Teams and Skype for Business, with a revised rollout timeline. It explains that calls in one service will automatically go on hold when answering a call in the other, requiring Teams client version 24261.1100.3128.2662 or greater. Users must enable this feature by adjusting specific group policy registry keys. Rollouts will occur from mid-October to early December 2024, depending on the service availability area. |
| 2024-12-07 | MC Last Updated | 11/26/2024 01:56:18 | 2024-12-07T00:04:14Z |
| 2024-12-07 | MC Messages | Improving interop between the new Microsoft Teams client and Skype for business
Currently when making or receiving a call in the new Microsoft Teams client while an existing Skype for Business (SfB) call is ongoing, the call in Skype for Business does not automatically go on hold. The reverse scenario has the same problem. [When this will happen:] General Availability (Worldwide): We will begin rolling out mid-October 2024 and expect to complete by late October 2024. General Availability (GCC): We will begin rolling out mid-October 2024 and expect to complete by late October 2024. General Availability (GCC High): early November 2024 and expect to complete by mid-November 2024. General Availability (DoD): We will begin rolling out mid-November 2024 and expect to complete by late November 2024. | Updated December 6, 2024: We have updated the rollout timeline below. Thank you for your patience.
Improving interop between the new Microsoft Teams client and Skype for business Currently when making or receiving a call in the new Microsoft Teams client while an existing Skype for Business (SfB) call is ongoing, the call in Skype for Business does not automatically go on hold. The reverse scenario has the same problem. [When this will happen:] General Availability (Worldwide): We will begin rolling out mid-October 2024 and expect to complete by late October 2024. General Availability (GCC): We will begin rolling out mid-October 2024 and expect to complete by late October 2024. General Availability (GCC High): early November 2024 and expect to complete by mid-November 2024. General Availability (DoD): We will begin rolling out mid-November 2024 and expect to complete by early December 2024 (previously late November). |
| 2024-12-07 | MC Title | New Microsoft Teams and Skype for Business Call Hold Synchronization | (Updated) New Microsoft Teams and Skype for Business Call Hold Synchronization |
| 2024-12-07 | MC End Time | 01/06/2025 09:00:00 | 2025-01-20T09:00:00Z |
| 2024-11-26 | MC End Time | 12/31/2024 09:00:00 | 2025-01-06T09:00:00Z |
| 2024-11-26 | MC Last Updated | 10/23/2024 02:19:45 | 2024-11-26T01:56:18Z |
Last updated 2 days ago
