check before: 2024-09-30
Product:
Microsoft Viva, Microsoft Viva Engage
Platform:
Online, World tenant
Status:
Change type:
User impact, Retirement
Links:
Details:
Summary:
Starting September 30, 2024, classic Viva Engage will retire inline PDF viewing in external networks and non-connected communities, requiring users to download PDFs to view them. User interface changes include a generic preview with a download prompt. No action is needed, but upgrading to Native Mode is advised.
Details:
Starting September 30, 2024, classic Microsoft Viva Engage users in external networks and communities not connected to Microsoft 365 groups will need to download PDFs attached to Viva Engage threads to view them.
Change Category:
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Scope:
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Release Phase:
Created:
2024-08-29
updated:
2024-08-29
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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Pictures
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Direct effects for Operations**
Inline PDF Viewing Retirement
Users will no longer be able to view PDFs inline and will need to download them instead, leading to potential delays in accessing information.
- roles: End Users, Content Creators
- references: https://learn.microsoft.com/viva/engage/overview-native-mode
User Interface Changes
The user interface will change to display a generic preview with a download prompt, which may confuse users accustomed to inline viewing.
- roles: End Users, Support Staff
- references: https://learn.microsoft.com/viva/engage/overview-native-mode
Increased Download Frequency
Users will have to download PDFs more frequently, which may disrupt workflow and lead to frustration.
- roles: End Users, Project Managers
- references: https://learn.microsoft.com/viva/engage/overview-native-mode
Need for User Training
Users may require additional training to adapt to the new process of downloading PDFs, impacting productivity.
- roles: End Users, Training Coordinators
- references: https://learn.microsoft.com/viva/engage/overview-native-mode
Encouragement to Upgrade to Native Mode
Without upgrading to Native Mode, users will face limitations in PDF viewing, which could lead to dissatisfaction with the platform.
- roles: Admins, End Users
- references: https://learn.microsoft.com/viva/engage/overview-native-mode
Configutation Options**
Upgrade to Native Mode
Upgrading to Native Mode allows users to continue reading PDFs inline in Viva Engage.
- technical instructions: Follow the steps in the Microsoft documentation to upgrade your network to Native Mode.
- references: https://learn.microsoft.com/viva/engage/overview-native-mode
Inform Users of Changes
Communicate the upcoming changes to users to prepare them for the new PDF viewing experience.
- technical instructions: Draft a communication plan to inform users about the need to download PDFs after September 30, 2024.
- references:
Monitor User Feedback
Collect feedback from users regarding the new PDF viewing experience to address any concerns.
- technical instructions: Set up a feedback mechanism (e.g., survey or forum) to gather user insights post-change.
- references:
Review PDF Usage
Analyze how often PDFs are used in your Viva Engage threads to assess the impact of the change.
- technical instructions: Utilize analytics tools to track PDF engagement metrics within your community.
- references:
Prepare for Migration
Plan for the migration of communities to ensure they are connected to Microsoft 365 groups.
- technical instructions: Review the migration steps outlined in the Microsoft documentation for connecting communities to Microsoft 365 groups.
- references: https://learn.microsoft.com/viva/engage/overview-native-mode
Potentional Risks**
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IT Security**
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** AI generated content. This information is not reliable.
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