MC869926 – (Updated) Microsoft Viva Engage: Mute user for network (archived)

Product:

Microsoft 365 admin center, Microsoft Viva, Microsoft Viva Engage

Platform:

Android, iOS, Online, Web, Windows Desktop, World tenant

Status:

Launched

Change type:

Admin impact, Feature update, Updated message

Links:

396168

Details:

Summary:
Starting September 2024, Microsoft Viva Engage will allow admins to mute users, removing their posts from feeds and digests. Rollout completion is expected by mid-December 2024. This feature is captured in the user audit log and does not notify users of their muted status. Documentation will be available post-rollout.

Details:
Updated November 27, 2024: We have updated the rollout timeline below. Thank you for your patience.
Starting in early September 2024, customers will see a new setting in the Microsoft Viva Engage admin center to mute users across their networks. Muting a user removes new posts from that user from the Home feed, Storylines feed, and all email digests.

This message is associated with Microsoft 365 Roadmap ID 396168.
[When this will happen:]
General Availability (Worldwide): We will begin rolling out early September 2024 and expect to complete by mid-December 2024 (previously mid-November).

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2024-08-23

updated:
2024-11-28

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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linked item details

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summary for non-techies**

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Direct effects for Operations**

User Communication Breakdown
Users may feel confused or frustrated if they notice a lack of posts from certain individuals without understanding the reason, leading to potential miscommunication and decreased morale.
   - roles: End Users, Community Managers
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=396168

Content Discovery Issues
Muted users' posts will not appear in feeds, which may hinder collaboration and information sharing, especially if users are unaware of the muting feature.
   - roles: End Users, Team Leaders
   - references: https://learn.microsoft.com/en-us/viva/engage/work-with-external-users/mute-user-in-network

Admin Overload
Admins may face increased workload managing user muting, especially if users frequently request to know why they are not seeing certain posts, leading to potential burnout.
   - roles: Engage Admins, IT Support Staff
   - references: https://learn.microsoft.com/en-us/viva/engage/work-with-external-users/mute-user-in-network

Configutation Options**

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Opportunities**

Enhanced Content Moderation
The ability to mute users can significantly improve content moderation within the organization. This allows admins to control the visibility of disruptive or irrelevant posts, enhancing the overall user experience and maintaining a positive community environment.
   - next-steps: Develop guidelines for when and how to mute users effectively, and provide training for admins on utilizing this feature to its fullest potential.
   - roles: Network Admins, Community Managers, HR Managers
   - references: https://learn.microsoft.com/en-us/viva/engage/work-with-external-users/mute-user-in-network, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=396168

Improved User Engagement
By muting users who frequently post irrelevant or negative content, organizations can ensure that users are exposed to more relevant and constructive posts, which can improve overall engagement and satisfaction with the platform.
   - next-steps: Analyze user engagement metrics pre- and post-muting to assess the impact on user satisfaction and adjust strategies accordingly.
   - roles: Community Managers, User Experience Researchers, Content Strategists
   - references: https://learn.microsoft.com/en-us/viva/engage/work-with-external-users/mute-user-in-network, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=396168

Audit and Compliance Monitoring
With all admin activities related to muting captured in the user audit log, organizations can ensure compliance with internal policies and have a record of moderation actions taken, which is essential for accountability and transparency.
   - next-steps: Implement a regular review process for the user audit logs to ensure compliance and address any potential issues proactively.
   - roles: Compliance Officers, IT Administrators, Network Admins
   - references: https://learn.microsoft.com/en-us/viva/engage/work-with-external-users/mute-user-in-network, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=396168

Potentional Risks**

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Data Protection**

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IT Security**

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Hypothetical Work Council Statement**

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DPIA Draft**

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explanation for non-techies**

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