check before: 2024-07-05
Product:
Azure Active Directory, Entra, Entra ID, Exchange, Intune, Microsoft 365 Apps, Microsoft Edge, Outlook, Teams
Platform:
Online, Web, World tenant
Status:
Rolling out
Change type:
Feature update, Updated message, User impact
Links:
MC669480
(MC548092)
Details:
Summary:
The new Outlook for Windows will open web links in Microsoft Edge side-by-side with the email, enhancing productivity. This update, rolling out from late July 2024 to late January 2025, applies to AAD and MSA accounts. Users can manage this feature through Outlook settings or policy configuration.
Details:
Updated January 24, 2025: We have updated the content. Thank you for your patience.
To help increase productivity while working online, web links from Azure Active Directory (AAD) accounts and Microsoft (MSA) accounts in the new Outlook for Windows app will open in Microsoft Edge in a single view showing the opened link side-by-side with the email it came from.
We're adding this to the new Outlook for windows to have a consistent experience across our applications. If you have previously managed this change for the classic Outlook for Windows (MC545904, MC548092, MC541626) or for Teams (MC669480), your configuration will also apply to the new Outlook for Windows. If you wish to maintain this configuration across all three apps, no action is required.
Note: This does not change the default browser setting in Windows.
Change Category:
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Scope:
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Release Phase:
Targeted Release
Created:
2024-06-22
updated:
2025-01-25
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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linked item details
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Pictures
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summary for non-techies**
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Direct effects for Operations**
User Experience Disruption
Users may experience confusion and frustration if web links open in Microsoft Edge without prior notification or preparation, disrupting their workflow.
- roles: End Users, IT Support
- references: https://learn.microsoft.com/outlook/troubleshoot/message-body/view-emails-and-web-links-in-browser, https://www.microsoft.com/en-us/microsoft-365/blog/2023/02/16/discover-new-ways-to-multitask-with-microsoft-365-and-edge/
Increased Support Tickets
The sudden change in how links are opened may lead to an increase in support tickets as users seek assistance in understanding the new functionality.
- roles: IT Support, Help Desk Staff
- references: https://learn.microsoft.com/deployoffice/admincenter/overview-cloud-policy, https://aka.ms/newoutlooktimeline
Policy Management Complexity
Without proper preparation, IT administrators may face challenges in managing the new policy settings for link opening behavior across multiple applications.
- roles: IT Administrators, System Administrators
- references: https://learn.microsoft.com/deployoffice/admincenter/overview-cloud-policy, https://www.microsoft.com/download/details.aspx?id=49030
Loss of User Control
Users will not be able to disable or change the setting for opening links in Edge, which may lead to dissatisfaction and a feeling of loss of control over their work environment.
- roles: End Users, Team Leaders
- references: https://learn.microsoft.com/outlook/troubleshoot/message-body/view-emails-and-web-links-in-browser, https://www.microsoft.com/en-us/microsoft-365/blog/2023/02/16/discover-new-ways-to-multitask-with-microsoft-365-and-edge/
Training and Documentation Needs
The change will necessitate updates to training materials and documentation to help users adapt to the new functionality, which may not be ready in time.
- roles: Training Coordinators, Content Managers
- references: https://learn.microsoft.com/deployoffice/admincenter/overview-cloud-policy, https://aka.ms/newoutlooktimeline
Configutation Options**
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Opportunities**
Enhanced User Productivity
By allowing web links from Outlook to open side-by-side with emails in Microsoft Edge, users can reference content without switching between applications, thereby enhancing their productivity and focus on tasks.
- next-steps: Conduct user training sessions to familiarize employees with the new feature and its benefits. Gather feedback to further refine the user experience.
- roles: Employees, Team Leaders, Project Managers
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/02/16/discover-new-ways-to-multitask-with-microsoft-365-and-edge/, https://learn.microsoft.com/outlook/troubleshoot/message-body/view-emails-and-web-links-in-browser
Streamlined IT Administration
The ability to manage the browser setting through Cloud Policy service simplifies IT administrative tasks, reducing the complexity involved in managing browser settings across different applications.
- next-steps: Implement a centralized policy configuration for managing browser settings across Outlook and Teams, ensuring compliance and consistency across the organization.
- roles: IT Administrators, System Administrators
- references: https://learn.microsoft.com/deployoffice/admincenter/overview-cloud-policy, https://learn.microsoft.com/outlook/troubleshoot/message-body/view-emails-and-web-links-in-browser
Improved User Experience with Notifications
Users will receive notifications regarding changes in link handling, which can help in managing expectations and reducing confusion about the new functionality.
- next-steps: Develop a communication plan to inform users about the new notification system and how to manage their settings effectively, ensuring a smooth transition.
- roles: HR Managers, Change Management Teams, Communications Teams
- references: https://aka.ms/newoutlooktimeline, https://learn.microsoft.com/outlook/troubleshoot/message-body/view-emails-and-web-links-in-browser
Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2025-01-25 | MC Last Updated | 12/24/2024 01:21:24 | 2025-01-24T21:28:03Z |
| 2025-01-25 | MC Messages | Updated December 23, 2024: We have updated the rollout timeline below. Thank you for your patience.
To help increase productivity while working online, web links from Azure Active Directory (AAD) accounts and Microsoft (MSA) accounts in the new Outlook for Windows app will open in Microsoft Edge in a single view showing the opened link side-by-side with the email it came from. We're adding this to the new Outlook for windows to have a consistent experience across our applications. If you have previously managed this change for the classic Outlook for Windows (MC545904, MC548092, MC541626) or for Teams (MC669480), your configuration will also apply to the new Outlook for Windows. If you wish to maintain this configuration across all three apps, no action is required. Note: This does not change the default browser setting in Windows. | Updated January 24, 2025: We have updated the content. Thank you for your patience.
To help increase productivity while working online, web links from Azure Active Directory (AAD) accounts and Microsoft (MSA) accounts in the new Outlook for Windows app will open in Microsoft Edge in a single view showing the opened link side-by-side with the email it came from. We're adding this to the new Outlook for windows to have a consistent experience across our applications. If you have previously managed this change for the classic Outlook for Windows (MC545904, MC548092, MC541626) or for Teams (MC669480), your configuration will also apply to the new Outlook for Windows. If you wish to maintain this configuration across all three apps, no action is required. Note: This does not change the default browser setting in Windows. |
| 2025-01-25 | MC End Time | 02/24/2025 08:00:00 | 2025-03-03T08:00:00Z |
| 2025-01-25 | MC Summary | The new Outlook for Windows will open web links in Microsoft Edge side-by-side with the email, enhancing productivity. This update, rolling out from late July 2024 to mid-January 2025, applies to AAD and MSA accounts. Users can manage this feature through Outlook settings or policy configuration. | The new Outlook for Windows will open web links in Microsoft Edge side-by-side with the email, enhancing productivity. This update, rolling out from late July 2024 to late January 2025, applies to AAD and MSA accounts. Users can manage this feature through Outlook settings or policy configuration. |
| 2024-12-24 | MC Last Updated | 11/27/2024 02:10:53 | 2024-12-24T01:21:24Z |
| 2024-12-24 | MC Messages | Updated November 26, 2024: We have updated the rollout timeline below. Thank you for your patience.
To help increase productivity while working online, web links from Azure Active Directory (AAD) accounts and Microsoft (MSA) accounts in the new Outlook for Windows app will open in Microsoft Edge in a single view showing the opened link side-by-side with the email it came from. We're adding this to the new Outlook for windows to have a consistent experience across our applications. If you have previously managed this change for the classic Outlook for Windows (MC545904, MC548092, MC541626) or for Teams (MC669480), your configuration will also apply to the new Outlook for Windows. If you wish to maintain this configuration across all three apps, no action is required. Note: This does not change the default browser setting in Windows. | Updated December 23, 2024: We have updated the rollout timeline below. Thank you for your patience.
To help increase productivity while working online, web links from Azure Active Directory (AAD) accounts and Microsoft (MSA) accounts in the new Outlook for Windows app will open in Microsoft Edge in a single view showing the opened link side-by-side with the email it came from. We're adding this to the new Outlook for windows to have a consistent experience across our applications. If you have previously managed this change for the classic Outlook for Windows (MC545904, MC548092, MC541626) or for Teams (MC669480), your configuration will also apply to the new Outlook for Windows. If you wish to maintain this configuration across all three apps, no action is required. Note: This does not change the default browser setting in Windows. |
| 2024-12-24 | MC End Time | 01/27/2025 08:00:00 | 2025-02-24T08:00:00Z |
| 2024-12-24 | MC Summary | The new Outlook for Windows will open web links in Microsoft Edge side-by-side with the email. Rollout begins late July 2024 and completes by mid-December 2024. Users can manage settings via the Cloud Policy service or Administrative Templates for Microsoft 365 Apps. | The new Outlook for Windows will open web links in Microsoft Edge side-by-side with the email, enhancing productivity. This update, rolling out from late July 2024 to mid-January 2025, applies to AAD and MSA accounts. Users can manage this feature through Outlook settings or policy configuration. |
| 2024-11-27 | MC Last Updated | 11/08/2024 01:33:01 | 2024-11-27T02:10:53Z |
| 2024-11-27 | MC Messages | Updated November 7, 2024: We have updated the rollout timeline below. Thank you for your patience.
To help increase productivity while working online, web links from Azure Active Directory (AAD) accounts and Microsoft (MSA) accounts in the new Outlook for Windows app will open in Microsoft Edge in a single view showing the opened link side-by-side with the email it came from. We're adding this to the new Outlook for windows to have a consistent experience across our applications. If you have previously managed this change for the classic Outlook for Windows (MC545904, MC548092, MC541626) or for Teams (MC669480), your configuration will also apply to the new Outlook for Windows. If you wish to maintain this configuration across all three apps, no action is required. Note: This does not change the default browser setting in Windows. | Updated November 26, 2024: We have updated the rollout timeline below. Thank you for your patience.
To help increase productivity while working online, web links from Azure Active Directory (AAD) accounts and Microsoft (MSA) accounts in the new Outlook for Windows app will open in Microsoft Edge in a single view showing the opened link side-by-side with the email it came from. We're adding this to the new Outlook for windows to have a consistent experience across our applications. If you have previously managed this change for the classic Outlook for Windows (MC545904, MC548092, MC541626) or for Teams (MC669480), your configuration will also apply to the new Outlook for Windows. If you wish to maintain this configuration across all three apps, no action is required. Note: This does not change the default browser setting in Windows. |
| 2024-11-27 | MC End Time | 12/30/2024 08:00:00 | 2025-01-27T08:00:00Z |
| 2024-11-27 | MC Summary | The new Outlook for Windows will open web links in Microsoft Edge side-by-side with the email. Rollout begins late July 2024 and completes by mid-November 2024. Users can manage settings via the Cloud Policy service or Administrative Templates for Microsoft 365 Apps. | The new Outlook for Windows will open web links in Microsoft Edge side-by-side with the email. Rollout begins late July 2024 and completes by mid-December 2024. Users can manage settings via the Cloud Policy service or Administrative Templates for Microsoft 365 Apps. |
| 2024-11-08 | MC Last Updated | 10/01/2024 21:09:46 | 2024-11-08T01:33:01Z |
| 2024-11-08 | MC Messages | Updated October 1, 2024: We have updated the rollout timeline below. Thank you for your patience.
To help increase productivity while working online, web links from Azure Active Directory (AAD) accounts and Microsoft (MSA) accounts in the new Outlook for Windows app will open in Microsoft Edge in a single view showing the opened link side-by-side with the email it came from. We're adding this to the new Outlook for windows to have a consistent experience across our applications. If you have previously managed this change for the classic Outlook for Windows (MC545904, MC548092, MC541626) or for Teams (MC669480), your configuration will also apply to the new Outlook for Windows. If you wish to maintain this configuration across all three apps, no action is required. Note: This does not change the default browser setting in Windows. | Updated November 7, 2024: We have updated the rollout timeline below. Thank you for your patience.
To help increase productivity while working online, web links from Azure Active Directory (AAD) accounts and Microsoft (MSA) accounts in the new Outlook for Windows app will open in Microsoft Edge in a single view showing the opened link side-by-side with the email it came from. We're adding this to the new Outlook for windows to have a consistent experience across our applications. If you have previously managed this change for the classic Outlook for Windows (MC545904, MC548092, MC541626) or for Teams (MC669480), your configuration will also apply to the new Outlook for Windows. If you wish to maintain this configuration across all three apps, no action is required. Note: This does not change the default browser setting in Windows. |
| 2024-11-08 | MC End Time | 10/28/2024 08:00:00 | 2024-12-30T08:00:00Z |
| 2024-11-08 | MC Summary | The new Outlook for Windows will open web links side-by-side with emails in Microsoft Edge to enhance productivity. The rollout will complete by late October 2024. Organizations can manage this change using Microsoft 365's Cloud Policy service and Administrative Templates. Users will be notified of the change on the first occurrence. | The new Outlook for Windows will open web links in Microsoft Edge side-by-side with the email. Rollout begins late July 2024 and completes by mid-November 2024. Users can manage settings via the Cloud Policy service or Administrative Templates for Microsoft 365 Apps. |
| 2024-10-02 | MC Messages | To help increase productivity while working online, web links from Azure Active Directory (AAD) accounts and Microsoft (MSA) accounts in the new Outlook for Windows app will open in Microsoft Edge in a single view showing the opened link side-by-side with the email it came from.
We're adding this to the new Outlook for windows to have a consistent experience across our applications. If you have previously managed this change for the classic Outlook for Windows (MC545904, MC548092, MC541626) or for Teams (MC669480), your configuration will also apply to the new Outlook for Windows. If you wish to maintain this configuration across all three apps, no action is required. Note: This does not change the default browser setting in Windows. | Updated October 1, 2024: We have updated the rollout timeline below. Thank you for your patience.
To help increase productivity while working online, web links from Azure Active Directory (AAD) accounts and Microsoft (MSA) accounts in the new Outlook for Windows app will open in Microsoft Edge in a single view showing the opened link side-by-side with the email it came from. We're adding this to the new Outlook for windows to have a consistent experience across our applications. If you have previously managed this change for the classic Outlook for Windows (MC545904, MC548092, MC541626) or for Teams (MC669480), your configuration will also apply to the new Outlook for Windows. If you wish to maintain this configuration across all three apps, no action is required. Note: This does not change the default browser setting in Windows. |
| 2024-10-02 | MC Title | Web links in the new Outlook for Windows to open side-by-side with email in Microsoft Edge | (Updated) Web links in the new Outlook for Windows to open side-by-side with email in Microsoft Edge |
| 2024-10-02 | MC Last Updated | 06/21/2024 23:22:59 | 2024-10-01T21:09:46Z |
| 2024-10-02 | MC MessageTagNames | Feature update, User impact | Updated message, Feature update, User impact |
| 2024-10-02 | MC Summary | The new Outlook for Windows will open web links in Microsoft Edge side-by-side with the email, enhancing productivity. This feature will be rolled out from late July to late September 2024 and applies to links from AAD and MSA accounts. Organizations can configure this behavior using the Cloud Policy service or Administrative Templates for Microsoft 365 Apps. Users will be notified of this change and can manage their preferences in Outlook settings. | The new Outlook for Windows will open web links side-by-side with emails in Microsoft Edge to enhance productivity. The rollout will complete by late October 2024. Organizations can manage this change using Microsoft 365's Cloud Policy service and Administrative Templates. Users will be notified of the change on the first occurrence. |
Last updated 2 months ago
