MC797474 – (Updated) Microsoft Teams: Channel cards (archived)

Product:

Teams

Platform:

Mac, US Instances, Web, Windows Desktop, World tenant

Status:

Launched

Change type:

New feature, Updated message, User impact

Links:

397883

Details:

Summary:
Microsoft Teams will introduce Channel cards, providing an overview of a channel, including description, activity, team name, and membership. Rolling out from early July to late October 2024, this feature requires no admin action but user notification is advised. Roadmap ID: 397883.

Details:
Updated October 10, 2024: We have updated the content below with additional information. Thank you for your patience.
Microsoft Teams users will soon be able to get a quick overview about a channel using Channel cards. Channel cards will rollout across Microsoft Teams for desktop and web. Channel cards can be found by hovering over the channel name in the header or wherever a channel is mentioned.

Channel cards will provide information about a channel, including the description, last activity time, team name, and membership information. The card also provides a quick entry to notification settings, owner channel management, and the channel roster.
This message is associated with Microsoft 365 Roadmap ID 397883
[When this will happen:]
General Availability (Worldwide, GCC, GCC High, DoD): We will begin rolling early July 2024 and expect to complete by late October 2024 (previously late September).

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2024-06-01

updated:
2024-10-11

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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linked item details

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Pictures

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summary for non-techies**

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Direct effects for Operations**

User Confusion
Users may be confused by the new Channel cards feature if they are not notified in advance, leading to potential misinterpretation of channel information and functionality.
   - roles: End Users, Team Leaders
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=397883

Increased Support Requests
Without prior notification, users may encounter issues or have questions about the new feature, resulting in an increase in support requests and potential delays in response times.
   - roles: Help Desk Staff, IT Support
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=397883

Documentation Gaps
Existing documentation may not reflect the new Channel cards feature, leading to gaps in user guidance and potential misuse of the feature until updated.
   - roles: Technical Writers, End Users
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=397883

Configutation Options**

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Opportunities**

Enhanced User Experience with Channel Cards
The introduction of Channel cards will streamline access to channel information, allowing users to quickly view descriptions, activity, and team membership without navigating away from their current tasks. This can significantly enhance user experience by reducing time spent searching for information.
   - next-steps: Prepare user training materials to familiarize users with the new Channel cards feature. Encourage feedback from users to identify any additional needs or improvements.
   - roles: Team Leaders, Project Managers, End Users
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=397883

Improved Team Collaboration
With Channel cards providing a quick overview of team activities and membership, teams can better coordinate and engage with each other. This can lead to improved collaboration as users can quickly identify relevant channels and members to involve in discussions.
   - next-steps: Facilitate workshops to demonstrate the use of Channel cards in enhancing team collaboration. Monitor collaboration metrics to assess the impact of the new feature.
   - roles: Collaboration Managers, Team Members, HR Managers
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=397883

Streamlined Channel Management
Channel cards include quick access to channel management settings, allowing channel owners to manage notifications and roster more efficiently. This can reduce administrative overhead and improve channel organization.
   - next-steps: Develop guidelines for channel owners on how to utilize the management features in Channel cards effectively. Offer support sessions for channel owners to address any challenges they may face.
   - roles: Channel Owners, IT Administrators, Team Leads
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=397883

Potentional Risks**

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IT Security**

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explanation for non-techies**

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