MC797474 – (Updated) Microsoft Teams: Channel cards

Product:

Teams

Platform:

Mac, US Instances, Web, Windows Desktop, World tenant

Status:

Rolling out

Change type:

New feature, Updated message, User impact

Links:

397883

Details:

Summary:
Microsoft Teams will introduce Channel cards providing an overview of channels, including description, activity, team name, and membership details. The feature will be available on desktop and web, starting early July 2024 and completing by late September 2024. No admin action is required for the rollout.

Details:
Updated September 11, 2024: We have updated the content below with additional information. Thank you for your patience.
Microsoft Teams users will soon be able to get a quick overview about a channel using Channel cards. Channel cards will rollout across Microsoft Teams for desktop and web. Channel cards can be found by hovering over the channel name in the header or wherever a channel is mentioned.

Channel cards will provide information about a channel, including the description, last activity time, team name, and membership information. The card also provides a quick entry to notification settings, owner channel management, and the channel roster.
This message is associated with Microsoft 365 Roadmap ID 397883
[When this will happen:]
General Availability (Worldwide, GCC, GCC High, DoD): We will begin rolling early July 2024 and expect to complete by late September 2024 (previously late August).

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2024-06-01

updated:
2024-09-12

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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linked item details

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Pictures

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Direct effects for Operations**

User Confusion
Users may be confused by the new Channel cards feature if they are not informed about its functionality, leading to potential miscommunication and inefficiencies in team collaboration.
   - roles: End Users, Team Leaders
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=397883

Increased Support Requests
Without prior notification, users may encounter issues or have questions about the new feature, resulting in an increase in support requests and potential delays in response times.
   - roles: IT Support Staff, Help Desk Agents
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=397883

Documentation Gaps
Existing documentation may not reflect the new Channel cards feature, leading to outdated information being provided to users and hindering their ability to utilize the feature effectively.
   - roles: Technical Writers, End Users
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=397883

Configutation Options**

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Opportunities**

Enhanced User Experience with Channel Overview
The introduction of Channel cards will allow users to quickly access key information about channels, improving navigation and reducing the time spent searching for relevant channels. This enhances overall user experience and productivity, especially for teams managing multiple channels.
   - next-steps: Conduct user training sessions to familiarize staff with the new Channel cards feature. Update internal documentation to reflect the changes and benefits of the new feature.
   - roles: Team Leaders, Project Managers, End Users
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=397883

Improved Team Collaboration
With Channel cards providing quick access to membership details and activity updates, team members can more effectively collaborate by understanding who is involved in discussions and what the current focus is within each channel.
   - next-steps: Organize workshops to demonstrate how to leverage Channel cards for better collaboration. Gather feedback from users to identify further improvements needed in team collaboration tools.
   - roles: Collaboration Managers, Team Members, IT Support
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=397883

Streamlined IT Support and Management
Channel cards include quick access to notification settings and owner channel management, which can reduce the workload for IT support by empowering users to manage their channel settings independently.
   - next-steps: Develop a guide for IT staff on how to support users in utilizing Channel cards effectively. Monitor user engagement and satisfaction to adjust support strategies accordingly.
   - roles: IT Administrators, Support Staff, Helpdesk Personnel
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=397883

Potentional Risks**

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IT Security**

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long explanation for non-techies**

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