MC797471 – (Updated) Microsoft Viva Engage: Results in Workplace Search

Product:

Microsoft Search, Microsoft Viva, Microsoft Viva Engage

Platform:

Android, iOS, Web, Windows Desktop, World tenant

Status:

Rolling out

Change type:

New feature, Updated message, User impact

Links:

391669

Details:

Summary:
Microsoft Viva Engage search results will appear on office.com, sharepoint.com, and Bing at Work, limited to question posts from public Communities, Storylines, and Answers. The rollout has been updated to begin late September 2024 and complete by late October 2024. No admin action is required for this update.

Details:
Updated September 10, 2024: We have updated the rollout timeline below. Thank you for your patience.
As users search in office.com, sharepoint.com, or Microsoft Bing at Work, they will get results from Microsoft Viva Engage that they have access to. The results show up as interleaved results on the search page. This is currently limited to only question posts from public Communities, Storylines, and Answers. This new feature is available by default.
This message is associated with Microsoft 365 Roadmap ID 391669.
[When this will happen:]
General Availability: We will begin rolling out late September 2024 (previously late August) and expect to complete by late October 2024 (previously late September).

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2024-06-01

updated:
2024-09-11

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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linked item details

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Pictures

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summary for non-techies**

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Direct effects for Operations**

Search Result Relevance
Users may encounter irrelevant or outdated information in search results due to the integration of Microsoft Viva Engage content without prior user training or documentation updates.
   - roles: End Users, Content Managers
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=391669

User Experience Disruption
The introduction of new search results may confuse users who are not familiar with the Viva Engage platform, leading to decreased productivity and frustration.
   - roles: End Users, IT Support
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=391669

Configutation Options**

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explanation for non-techies**

Imagine you're at a library looking for a book on a specific topic. In the past, you might have only checked the library's main catalog to find what you need. Now, imagine if the library also included results from a special section where people have written questions and answers about the topic, and these are now part of your search results. This is similar to what Microsoft is doing with Viva Engage.

Starting from late September 2024, when you search for something on office.com, sharepoint.com, or Bing at Work, you'll also see results from Microsoft Viva Engage. These results will include question posts from public Communities, Storylines, and Answers. Think of it as having access to a wider range of information, like tapping into a community discussion that might have valuable insights on your topic of interest.

The process is automatic, so there's no need for IT administrators to do anything. However, it might be a good idea to let your team know about this change so they can make the most of it. Just like you might tell library visitors about a new section that's been added to help them find more resources, informing your team ensures they can take full advantage of the new search capabilities.