MC790791 – (Updated) Microsoft Teams: Changes to in-app feedback experience and feedback policy (Teams Desktop and Teams for web)

Product:

Microsoft 365 Apps, Teams

Platform:

Mac, mobile, Web, Windows Desktop, World tenant

Status:

Rolling out

Change type:

Admin impact, Feature update, Updated message, User impact

Links:

394269

Details:

Summary:
Microsoft Teams is updating the in-app feedback experience and policy for Desktop and Web versions. A new Feedback option will be added to the Settings menu, and Teams will switch to Microsoft 365 feedback policies. Rollout begins late August 2024, with completion expected by late September 2024. Admins should review and update feedback policies accordingly.

Details:
Updated August 21, 2024: We have updated the rollout timeline below. Thank you for your patience.
Coming soon: We will be rolling out updates to the in-app feedback (Give Feedback/Suggest a Feature) in Microsoft Teams for Desktop and Teams for the web to add a new Feedback option on the Settings and more menu. As a part of this rollout, Teams for Desktop and Teams for the web will stop using Microsoft Teams feedback policies and switch to Cloud Policy service for Microsoft 365.
This message is associated with Microsoft 365 Roadmap ID 394269.
[When this will happen:]
Targeted Release (Worldwide): We will begin rolling out late August 2024 (previously early August) and expect to complete by mid-September 2024 (previously mid-Augst).
General Availability (Worldwide): We will begin rolling out late August 2024 (previously mid-August and expect to complete by late September 2024 (previously late August).

Change Category:
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Scope:
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Release Phase:
General Availability, Targeted Release

Created:
2024-05-07

updated:
2024-08-29

Task Type

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Docu to Check

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MS How does it affect me

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Direct effects for Operations**

Feedback Policy Transition
Users may experience confusion due to the transition from Teams feedback policies to Microsoft 365 feedback policies, leading to potential miscommunication about how to provide feedback.
   - roles: End Users, IT Support
   - references: https://learn.microsoft.com/microsoftteams/manage-feedback-policies-in-teams, https://learn.microsoft.com/microsoft-365/admin/manage/manage-feedback-ms-org?view=o365-worldwide " target="_blank" rel="nofollow noopener noreferrer">https://learn.microsoft.com/microsoft-365/admin/manage/manage-feedback-ms-org?view=o365-worldwide

In-App Feedback Experience
The new feedback menu may not be familiar to users initially, causing delays in reporting issues or suggesting features, which could impact user satisfaction.
   - roles: End Users, Product Managers
   - references: https://support.microsoft.com/office/give-feedback-in-microsoft-teams-c0fb6297-22af-4db5-b19b-69e0a6720927ID0EBBD=Desktop, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=394269

Admin Management Complexity
Admins will need to manage both old and new feedback policies simultaneously, which could lead to administrative overhead and potential errors in policy application.
   - roles: Tenant Admins, IT Operations
   - references: https://learn.microsoft.com/microsoftteams/manage-feedback-policies-in-teams, https://learn.microsoft.com/microsoft-365/admin/manage/manage-feedback-ms-org?view=o365-worldwide " target="_blank" rel="nofollow noopener noreferrer">https://learn.microsoft.com/microsoft-365/admin/manage/manage-feedback-ms-org?view=o365-worldwide

Documentation Updates
Outdated documentation may lead to users and admins being unaware of the new feedback process, resulting in ineffective feedback collection.
   - roles: End Users, Documentation Specialists
   - references: https://learn.microsoft.com/deployoffice/admincenter/overview-cloud-policy, https://learn.microsoft.com/microsoftteams/manage-feedback-policies-in-teams " target="_blank" rel="nofollow noopener noreferrer">https://learn.microsoft.com/microsoftteams/manage-feedback-policies-in-teams

User Experience Consistency
The inconsistency between the feedback processes in Teams Desktop/Web and other Microsoft 365 applications may lead to user frustration and decreased engagement.
   - roles: End Users, UX Designers
   - references: https://learn.microsoft.com/microsoft-365/admin/manage/manage-feedback-ms-org?view=o365-worldwide, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=394269

Configutation Options**

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Opportunities**

Streamlined Feedback Management
With the transition to Microsoft 365 feedback policies, organizations can consolidate feedback management across all Microsoft 365 applications. This unification can lead to a more coherent feedback strategy, allowing for better tracking and analysis of user input across platforms.
   - next-steps: Assess current feedback policies and align them with Microsoft 365 feedback policies. Train admins on the new system to ensure smooth transition and effective management.
   - roles: IT Administrators, Product Managers, User Experience Designers
   - references: https://learn.microsoft.com/microsoft-365/admin/manage/manage-feedback-ms-org?view=o365-worldwide, https://learn.microsoft.com/microsoftteams/manage-feedback-policies-in-teams

Enhanced User Experience
The updated feedback form will provide a familiar interface for users, improving the overall user experience. A consistent feedback mechanism across Microsoft 365 apps can increase user engagement and satisfaction, as users find it easier to report issues or suggest features.
   - next-steps: Communicate the changes to users and provide training on how to use the new feedback feature effectively. Gather initial feedback post-implementation to assess user satisfaction with the new system.
   - roles: End Users, User Experience Designers, Training Coordinators
   - references: https://support.microsoft.com/office/give-feedback-in-microsoft-teams-c0fb6297-22af-4db5-b19b-69e0a6720927ID0EBBD=Desktop, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=394269

Improved Feedback Data Analysis
The shift to a unified feedback policy allows for better aggregation and analysis of feedback data across Microsoft 365 applications. This can help organizations identify trends and areas for improvement more effectively, leading to better product decisions and user support strategies.
   - next-steps: Implement analytics tools to monitor feedback data and establish regular review meetings to discuss findings. Encourage collaboration between teams to address common feedback themes.
   - roles: Data Analysts, Product Managers, IT Administrators
   - references: https://learn.microsoft.com/deployoffice/admincenter/overview-cloud-policy, https://learn.microsoft.com/microsoftteams/manage-feedback-policies-in-teams

Potentional Risks**

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IT Security**

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