check before: 2024-04-13
Product:
Microsoft 365 admin center, Teams
Platform:
Android, US Instances, World tenant
Status:
Launched
Change type:
Admin impact, Feature update, Updated message, User impact
Links:
Details:
Summary:
Microsoft Teams Phone devices will soon have the feature to redirect incoming calls directly to voicemail without accepting or rejecting the call. Admins can control the rollout by configuring the 'AllowCallRedirect' parameter in the Teams calling policy. Users should ensure their Teams phone devices are updated to access the new feature. Rollout will happen automatically by the specified date.
Details:
Updated June 6, 2024: We have updated the rollout timeline below. Thank you for your patience.
Note that if your organization does not use Microsoft Teams phone devices, you can disregard this message.
This feature update will allow you to redirect an incoming call to voicemail without having to accept or reject the call when receiving calls on a Microsoft Teams certified phone device.
This message is associated with Microsoft 365 Roadmap ID 169887
[When this will happen:]
General Availability (Worldwide, GCC): We will begin rolling out early May 2024 and expect to complete by late June 2024 (previously late May).
General Availability (GCC-H): We will begin rolling out late June 2024 and expect to complete by late July 2024.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2024-03-31
updated:
2024-06-07
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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linked item details
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Pictures
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Direct effects for Operations**
- Direct Impact on IT Operations
- Potential for increased user confusion or frustration due to the new call handling feature.
- Roles impacted: End Users, IT Support Staff
- Dependency: User training and documentation may need to be updated to reflect the new functionality.
- Reference: [Microsoft Teams User Training](https://support.microsoft.com/en-us/teams)
- Changes in call management metrics and reporting.
- Roles impacted: IT Administrators, IT Operations Managers
- Dependency: Existing call analytics tools may need adjustments to accommodate the new call redirect feature.
- Reference: [Microsoft Teams Analytics and Reporting](https://docs.microsoft.com/en-us/microsoftteams/teams-analytics-and-reports)
- Direct Impact on IT Services
- Need for proactive monitoring of Teams phone devices to ensure updates are applied correctly.
- Roles impacted: IT Administrators, IT Operations Managers
- Dependency: Integration with device management systems to ensure compliance with the new feature.
- Reference: [Managing Teams Devices](https://docs.microsoft.com/en-us/microsoftteams/hardware-deploy)
- Possible increase in support tickets related to the new feature, especially during the initial rollout phase.
- Roles impacted: IT Support Staff, Help Desk Technicians
- Dependency: Help desk systems may need to be prepared for an influx of inquiries regarding the new functionality.
- Reference: [Microsoft Teams Support](https://support.microsoft.com/en-us/teams)
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change history
| Date | Property | old | new |
| 2024-06-07 | MC Messages | Note that if your organization does not use Microsoft Teams phone devices, you can disregard this message.
This feature update will allow you to redirect an incoming call to voicemail without having to accept or reject the call when receiving calls on a Microsoft Teams certified phone device. This message is associated with Microsoft 365 Roadmap ID 169887 [When this will happen:] General Availability (Worldwide, GCC): We will begin rolling out early May 2024 and expect to complete by late May 2024. General Availability (GCC-H): We will begin rolling out late June 2024 and expect to complete by late July 2024. | Updated June 6, 2024: We have updated the rollout timeline below. Thank you for your patience.
Note that if your organization does not use Microsoft Teams phone devices, you can disregard this message. This feature update will allow you to redirect an incoming call to voicemail without having to accept or reject the call when receiving calls on a Microsoft Teams certified phone device. This message is associated with Microsoft 365 Roadmap ID 169887 [When this will happen:] General Availability (Worldwide, GCC): We will begin rolling out early May 2024 and expect to complete by late June 2024 (previously late May). General Availability (GCC-H): We will begin rolling out late June 2024 and expect to complete by late July 2024. |
| 2024-06-07 | MC Title | Microsoft Teams Phone devices: Redirect incoming calls directly to voicemail from incoming call notifications | (Updated) Microsoft Teams Phone devices: Redirect incoming calls directly to voicemail from incoming call notifications |
| 2024-06-07 | MC Last Updated | 03/30/2024 17:19:04 | 2024-06-07T01:18:08Z |
| 2024-06-07 | MC MessageTagNames | Feature update, User impact, Admin impact | Updated message, Feature update, User impact, Admin impact |
| 2024-06-07 | MC End Time | 07/15/2024 09:00:00 | 2024-09-02T09:00:00Z |
Last updated 3 months ago
