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MC498604 – (Updated) OneNote In-App Support Feature in Win32 (archived)

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check before: 2023-02-01

Product:

OneNote

Platform:

Education, World tenant, Windows Desktop

Status:

Change type:

Admin impact, New feature, Updated message, User impact

Links:

Details:

Updated February 2, 2023: We have updated the rollout timeline below. Thank you for your patience.
The OneNote In-App Support feature will be available on the Windows platform soon! Users who encounter issues within OneNote can communicate with a support team directly using the messaging support feature.
[When this will happen:]
We will begin rollout in late February (previously late January) and expect to complete rollout by mid-March (previously mid-February).

Change Category:
XXXXXXX ...

Scope:
XXXXXXX ...

Release Phase:

Created:
2023-01-18

updated:
2023-01-18

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changes*

DatePropertyoldnew
2023-02-03MC prepareThere is nothing you need to do to prepare for this feature. You may want to notify your customers and update your training documentation as appropriate.There is nothing you need to do to prepare for this feature. You may want to notify individuals within your organization about the new support feature coming soon.
2023-02-03MC MessageTagNamesNew feature, User impact, Admin impactUpdated message, New feature, User impact, Admin impact
2023-02-03MC Last Updated01/18/2023 06:21:092023-02-02T21:21:48Z
2023-02-03MC MessagesThe OneNote In-App Support feature is now available in Win32. Users can communicate with a support team using the messaging support feature directly.
[When this will happen:]
We will begin rollout in late January 2023 and expect to complete rollout by mid-February 2023.
Updated February 2, 2023: We have updated the rollout timeline below. Thank you for your patience.
The OneNote In-App Support feature will be available on the Windows platform soon! Users who encounter issues within OneNote can communicate with a support team directly using the messaging support feature.
[When this will happen:]
We will begin rollout in late February (previously late January) and expect to complete rollout by mid-March (previously mid-February).
2023-02-03MC How AffectThe InApp Support Feature will be accessible to all OneNote users. However, only the Tenant's Admin and Teachers can chat with a Live Support Agent.
The OneNote team will get more insights through the Customer Support Team on the pain of our EDU customer on Win32.

Note: When you contact our support team, you won't receive an email or call back, but you will receive a notification when the support team sends you a reply and you can easily communicate with them in the app. Look for the notification on the Settings and Support icons.
The in-app support feature will be accessible to all OneNote users. However, only the admins of a commercial organization, admins of an educational organization and Teachers will be connected to a support agent. All non-admins of commercial organization, educational organization will not be connected to a live support agent but can leave feedback about issues experienced related to OneNote.
2023-02-03MC TitleOneNote In-App Support Feature in Win32(Updated) OneNote In-App Support Feature in Win32
2023-02-03MC End Time03/18/2023 08:00:002023-04-30T09:00:00Z

*starting April 2022

Last updated 1 year ago

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