check before: 2022-06-16
Product:
Teams
Platform:
Online, US Instances, Windows Desktop, World tenant
Status:
Launched
Change type:
Admin impact, New feature, Updated message, User impact
Links:
Details:
Updated November 9, 2022: We have updated the rollout timeline below. Thank you for your patience.
Call queue agents can now place calls from the Calls app using a call queue phone number, defined in resource account, as their caller ID. This ensures the call is properly identified by the recipient and that the call back number is the call queue number rather than the agent's personal line.
This message is associated with Microsoft 365 Roadmap ID 86992
[When this will happen:]
We will begin rolling out in early June and complete rollout by late January (previously late October).
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2022-06-02
updated:
2022-11-10
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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linked item details
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change history
| Date | Property | old | new |
| 2022-11-10 | MC Last Updated | 09/14/2022 15:47:24 | 2022-11-09T19:16:25Z |
| 2022-11-10 | MC Messages | Updated September 14, 2022: We have updated the rollout timeline below. Thank you for your patience.
Call queue agents can now place calls from the Calls app using a call queue phone number, defined in resource account, as their caller ID. This ensures the call is properly identified by the recipient and that the call back number is the call queue number rather than the agent's personal line. This message is associated with Microsoft 365 Roadmap ID 86992 [When this will happen:] We will begin rolling out in early June and complete rollout by late October (previously late August). | Updated November 9, 2022: We have updated the rollout timeline below. Thank you for your patience.
Call queue agents can now place calls from the Calls app using a call queue phone number, defined in resource account, as their caller ID. This ensures the call is properly identified by the recipient and that the call back number is the call queue number rather than the agent's personal line. This message is associated with Microsoft 365 Roadmap ID 86992 [When this will happen:] We will begin rolling out in early June and complete rollout by late January (previously late October). |
| 2022-11-10 | MC End Time | 11/30/2022 08:00:00 | 2023-02-28T08:00:00Z |
| 2022-09-15 | MC prepare | The resource account used for calling ID purposes must have a Microsoft Teams Phone System Virtual User license and one of the following assigned:
A Calling Plan license and a phone number assigned An Operator Connect phone number assigned An online voice routing policy (phone number assignment is optional when using Direct Routing) Learn More: Create a Call Queue ps://docs.microsoft.com/microsoftteams/create-a-phone-system-call-q ps://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=8699 | The resource account used for calling ID purposes must have a Microsoft Teams Phone System Virtual User license and one of the following assigned:
A Calling Plan license and a phone number assigned An Operator Connect phone number assigned An online voice routing policy (phone number assignment is optional when using Direct Routing) Learn More: Create a Call Queue https://docs.microsoft.com/microsoftteams/create-a-phone-system-call-queue https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=86992 |
| 2022-09-15 | MC Last Updated | 08/02/2022 19:28:16 | 2022-09-14T15:47:24Z |
| 2022-09-15 | MC Messages | Updated August 2, 2022: We have updated the rollout timeline below. Thank you for your patience.
Call queue agents can now place calls from the Calls app using a call queue phone number, defined in resource account, as their caller ID. This ensures the call is properly identified by the recipient and that the call back number is the call queue number rather than the agent's personal line. This message is associated with Microsoft 365 Roadmap ID 86992 [When this will happen:] We will begin rolling out in early June and complete rollout by late August (previously mid-July). | Updated September 14, 2022: We have updated the rollout timeline below. Thank you for your patience.
Call queue agents can now place calls from the Calls app using a call queue phone number, defined in resource account, as their caller ID. This ensures the call is properly identified by the recipient and that the call back number is the call queue number rather than the agent's personal line. This message is associated with Microsoft 365 Roadmap ID 86992 [When this will happen:] We will begin rolling out in early June and complete rollout by late October (previously late August). |
| 2022-09-15 | MC End Time | 09/30/2022 09:00:00 | 2022-11-30T08:00:00Z |
| 2022-08-27 | MC prepare | The resource account used for calling ID purposes must have a Microsoft Teams Phone System Virtual User license and one of the following assigned:
A Calling Plan license and a phone number assigned An Operator Connect phone number assigned An online voice routing policy (phone number assignment is optional when using Direct Routing) Learn More: Create a Call Queue https://docs.microsoft.com/microsoftteams/create-a-phone-system-call-queue https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=86992 | The resource account used for calling ID purposes must have a Microsoft Teams Phone System Virtual User license and one of the following assigned:
A Calling Plan license and a phone number assigned An Operator Connect phone number assigned An online voice routing policy (phone number assignment is optional when using Direct Routing) Learn More: Create a Call Queue ps://docs.microsoft.com/microsoftteams/create-a-phone-system-call-q ps://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=8699 |
| 2022-08-04 | MC Last Updated | 07/07/2022 18:56:11 | 2022-08-02T19:28:16Z |
| 2022-08-04 | MC Messages | Updated July 7, 2022: We have updated the rollout timeline below. Thank you for your patience.
Call queue agents can now place calls from the Calls app using a call queue phone number, defined in resource account, as their caller ID. This ensures the call is properly identified by the recipient and that the call back number is the call queue number rather than the agent's personal line. This message is associated with Microsoft 365 Roadmap ID 86992 [When this will happen:] We will begin rolling out in early June and complete rollout by mid-July (previously late June). | Updated August 2, 2022: We have updated the rollout timeline below. Thank you for your patience.
Call queue agents can now place calls from the Calls app using a call queue phone number, defined in resource account, as their caller ID. This ensures the call is properly identified by the recipient and that the call back number is the call queue number rather than the agent's personal line. This message is associated with Microsoft 365 Roadmap ID 86992 [When this will happen:] We will begin rolling out in early June and complete rollout by late August (previously mid-July). |
| 2022-08-04 | MC End Time | 08/22/2022 09:00:00 | 2022-09-30T09:00:00Z |
| 2022-07-08 | MC Messages | Call queue agents can now place calls from the Calls app using a call queue phone number, defined in resource account, as their caller ID. This ensures the call is properly identified by the recipient and that the call back number is the call queue number rather than the agent's personal line.
This message is associated with Microsoft 365 Roadmap ID 86992 [When this will happen:] We will begin rolling out in early June and complete rollout by late June. | Updated July 7, 2022: We have updated the rollout timeline below. Thank you for your patience.
Call queue agents can now place calls from the Calls app using a call queue phone number, defined in resource account, as their caller ID. This ensures the call is properly identified by the recipient and that the call back number is the call queue number rather than the agent's personal line. This message is associated with Microsoft 365 Roadmap ID 86992 [When this will happen:] We will begin rolling out in early June and complete rollout by mid-July (previously late June). |
| 2022-07-08 | MC Title | Dynamic Caller ID in Calls app for Call Queue Agents | (Updated) Dynamic Caller ID in Calls app for Call Queue Agents |
| 2022-07-08 | MC Last Updated | 06/02/2022 02:15:56 | 2022-07-07T18:56:11Z |
| 2022-07-08 | MC MessageTagNames | New feature, User impact, Admin impact | Updated message, New feature, User impact, Admin impact |
| 2022-07-08 | MC End Time | 08/01/2022 09:00:00 | 2022-08-22T09:00:00Z |
Last updated 1 year ago ago
