check before: 2021-02-24
Product:
Microsoft 365 admin center, Power Automate
Platform:
World tenant, Online
Status:
Change type:
Admin impact
Links:
Details:
In order to provide effective support to all of our customers, Microsoft must enforce the boundaries of the different support plans that we offer. Starting in early March, we will allow customers to submit support cases for ‘advisory’ issues according to their support plan. As documented "https://docs.microsoft.com/power-platform/admin/get-help-support#advisory-services-and-premium-support-plan" here, only customers with a Professional Direct or Unified support plan (premium support plans) can file an ‘advisory” support ticket.
Previously, we have not differentiated between technical and advisory support in the Power Platform Admin Center and allowed admins and their users to file ‘advisory’ tickets without checking their support plans.
Note: There is no change to the support your organization is entitled to receive.
Change Category:
XXXXXXX ...
Scope:
XXXXXXX ...
Release Phase:
Created:
2021-02-11
updated:
2021-03-18
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Last updated 2 years ago
