check before: 2026-04-15
Product:
Teams
Platform:
Android, iOS, Mac, Online, Windows Desktop, World tenant
Status:
Feature Rollout Status Not Supported
Change type:
Feature update, Updated message, User impact
Links:
Details:
Summary:
Microsoft Teams will update badge counts in May-June 2026 to better highlight unread, unmuted chats, personal mentions, followed threads, and tag mentions with clearer visuals. Mention and Important charms will be removed. No admin action is needed; users may want to adjust thread-following settings.
Details:
Updated April 21, 2026: We have updated the timeline. Thank you for your patience. [Introduction] We're updating how Microsoft Teams calculates and displays badge counts to make it easier for users to find and clear messages that contribute to their unread count. A badge count is the number displayed on the Teams app and navigation that shows how many unread messages or notifications require user attention. This update introduces clearer visual indicators and simplifies the chat and channels list. user settings This message is associated with Microsoft 365 Roadmap ID 559612. [When this will happen:] Targeted Release (Worldwide): Rollout will begin in early May 2026 (previously mid-April) and is expected to complete by late May 2026 (previously early May). General Availability (Worldwide): Rollout will begin in late May 2026 (previously early May) and is expected to complete by early June 2026 (previously mid-May).
Change Category:
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Scope:
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Release Phase:
Created:
2026-04-03
updated:
2026-04-22
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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linked item details
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summary for non-techies**
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Direct effects for Operations**
Badge Count Confusion
Users may experience confusion regarding the new badge count calculations, leading to potential missed messages and notifications.
- roles: End Users, Helpdesk Staff
- references: https://techcommunity.microsoft.com/t5/microsoft-teams-blog/microsoft-teams-badging-updates-to-help-users-find-messages/ba-p/123456
Increased Helpdesk Inquiries
The change in badge count may lead to an increase in helpdesk inquiries as users seek clarification on the new system, impacting support resources.
- roles: Helpdesk Staff, IT Support
- references: https://techcommunity.microsoft.com/t5/microsoft-teams-blog/microsoft-teams-badging-updates-to-help-users-find-messages/ba-p/123456
Configutation Options**
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explanation for non-techies**
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change history
| Date | Property | old | new |
| 2026-04-22 | MC prepare | No admin action is required.
Consider informing users about how badge counts are calculated to reduce confusion or helpdesk inquiries. For followed threads, users can adjust their preferences by going to Settings > Chats and channels and updating Automatically follow threads in channels. Update internal training or helpdesk documentation if you reference Teams badge behavior. [Compliance considerations:] No compliance considerations identified; review as appropriate for your organization. https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=559612 | No admin action is required. Consider informing users about how badge counts are calculated to reduce confusion or helpdesk inquiries. For followed threads, users can adjust their preferences by going to Settings > Chats and channels and updating Automatically follow threads in channels. Update internal training or helpdesk documentation if you reference Teams badge behavior. [Compliance considerations:] No compliance considerations identified; review as appropriate for your organization. |
| 2026-04-22 | MC MessageTagNames | Feature update, User impact | Updated message, Feature update, User impact |
| 2026-04-22 | MC Summary | Microsoft Teams will update badge counts starting mid-April 2026 to show unread, unmuted chats, personal mentions, followed threads, and tag mentions with clearer visual indicators. The feature is enabled by default, requires no admin action, and aims to simplify message notifications for all desktop and mobile users. | Microsoft Teams will update badge counts in May-June 2026 to better highlight unread, unmuted chats, personal mentions, followed threads, and tag mentions with clearer visuals. Mention and Important charms will be removed. No admin action is needed; users may want to adjust thread-following settings. |
| 2026-04-22 | MC Last Updated | 04/02/2026 22:35:58 | 2026-04-21T19:06:11Z |
| 2026-04-22 | MC Messages | [Introduction]
We're updating how Microsoft Teams calculates and displays badge counts to make it easier for users to find and clear messages that contribute to their unread count. A badge count is the number displayed on the Teams app and navigation that shows how many unread messages or notifications require user attention. This update introduces clearer visual indicators and simplifies the chat and channels list. This message is associated with Microsoft 365 Roadmap ID 559612. [When this will happen:] Targeted Release (Worldwide): Rollout will begin in mid-April 2026 and is expected to complete by early May 2026. General Availability (Worldwide): Rollout will begin in early May 2026 and is expected to complete by mid-May 2026. | Updated April 21, 2026: We have updated the timeline. Thank you for your patience. [Introduction] We're updating how Microsoft Teams calculates and displays badge counts to make it easier for users to find and clear messages that contribute to their unread count. A badge count is the number displayed on the Teams app and navigation that shows how many unread messages or notifications require user attention. This update introduces clearer visual indicators and simplifies the chat and channels list. user settings This message is associated with Microsoft 365 Roadmap ID 559612. [When this will happen:] Targeted Release (Worldwide): Rollout will begin in early May 2026 (previously mid-April) and is expected to complete by late May 2026 (previously early May). General Availability (Worldwide): Rollout will begin in late May 2026 (previously early May) and is expected to complete by early June 2026 (previously mid-May). |
| 2026-04-22 | MC How Affect | Who is affected:
All users of Microsoft Teams on desktop and mobile. What will happen: Users may notice a change in their overall Teams badge count. Users may notice a change in chat badge counts (and Teams badge counts when using split-app mode). The new badge count is calculated as the sum of: Unread, unmuted chats Unread personal mentions Unread followed threads Unread tag mentions Unread, unmuted chats in the chat list will display a purple dot to indicate they contribute to the badge count. In Quick views, Mentions, Followed threads, and Tag mentions will display a purple number showing how many unread items contribute to the badge count. Mention charms and Important charms will be removed from the chat and channels list to simplify the experience. The feature is enabled by default and does not require admin configuration. | Who is affected: All users of Microsoft Teams on desktop and mobile. What will happen: Users may notice a change in their overall Teams badge count. Users may notice a change in chat badge counts (and Teams badge counts when using split-app mode). The new badge count is calculated as the sum of: Unread, unmuted chats Unread personal mentions Unread followed threads Unread tag mentions Unread, unmuted chats in the chat list will display a purple dot to indicate they contribute to the badge count. In Quick views, Mentions, Followed threads, and Tag mentions will display a purple number showing how many unread items contribute to the badge count. Mention charms and Important charms will be removed from the chat and channels list to simplify the experience. The feature is enabled by default and does not require admin configuration. |
| 2026-04-22 | MC Title | Microsoft Teams: Badging updates to help users find messages that count | (Updated) Microsoft Teams: Badging updates to help users find messages that count |
| 2026-04-22 | MC End Time | 06/15/2026 09:00:00 | 2026-07-13T09:00:00Z |
Last updated 3 days ago ago
