MC1087634 – (Updated) Microsoft Teams: Interactive agents for meetings and calls (archived)

Product:

Copilot, Microsoft 365 Copilot, Teams

Platform:

Developer, Mac, Online, US Instances, Web, Windows Desktop, World tenant

Status:

In development

Change type:

Admin impact, New feature, Updated message, User impact

Links:

490564

Details:

Summary:
Microsoft Teams will introduce interactive agents in meetings and calls, allowing private and group interactions with session-supported agents built on Microsoft Copilot. The rollout is delayed, requires Microsoft 365 licenses, and will be automatic with no admin action needed. Admins can pre-pin agents for easier access.

Details:
Updated September 17, 2025: After further review, this has been delayed to a later date. We apologize for any inconvenience.
Introducing a new feature that will bring interactive agents into Microsoft Teams meetings and 1-on-1 calls. Users will be able to engage with agents as a group or privately, with zero-state prompts and history support for seamless interactions. Before this rollout, only agents built on Microsoft Copilot can support sessions, which means they can remember the context of previous interactions in the same session, for more relevant responses. Custom agents do not yet have session support.
After this rollout, all agents from Microsoft 365 Copilot Chat and Microsoft Copilot Studio will be available for users in their meetings and calls. This feature will allow developers to invite colleagues to give feedback and securely test agents, without affecting sensitive data or production channels.
A Microsoft 365 Copilot license or a Microsoft 365 license is required to use this feature. As part of the Microsoft 365 SKUs, if users have access to declarative agents in Microsoft Copilot Chat, agents are available in their meetings and calls. No license is required for custom engine agents.
This message applies to Teams for Windows desktop, Teams for Mac desktop, and Teams for the web.
This message is associated with Microsoft 365 Roadmap ID 490564.
[When this will happen:]
Targeted Release: We will communicate via Message center when we are ready to proceed.
General Availability (Worldwide, GCCH): We will communicate via Message center when we are ready to proceed.

Change Category:
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Scope:
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Release Phase:
General Availability, Targeted Release

Created:
2025-06-04

updated:
2025-09-18

Public Preview Start Date

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Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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linked item details

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summary for non-techies**

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Direct effects for Operations**

User Confusion and Frustration
Users may experience confusion due to the sudden introduction of interactive agents without prior training or documentation, leading to frustration during meetings and calls.
   - roles: End Users, Team Leaders
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=490564

Increased Support Tickets
The rollout of interactive agents may lead to an increase in support tickets as users encounter issues or have questions about the new feature, overwhelming the IT support team.
   - roles: IT Support Staff, Help Desk Agents
   - references: https://learn.microsoft.com/microsoft-365/copilot/extensibility/agents-overview

Disruption of Workflow
The automatic introduction of new agents may disrupt existing workflows, as users may not be familiar with how to effectively utilize the new features, impacting productivity.
   - roles: Project Managers, Team Members
   - references: https://learn.microsoft.com/microsoft-365/copilot/extensibility/agents-overview

Configutation Options**

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Opportunities**

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Potentional Risks**

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IT Security**

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explanation for non-techies**

Microsoft Teams is introducing a new feature that will allow users to interact with virtual agents during meetings and calls. Think of these agents as digital assistants that can help you and your team by providing information or answering questions in real-time. Imagine having a knowledgeable assistant in the room who can quickly provide relevant data or help facilitate the meeting, without needing to pause the conversation or look up information yourself.

These agents are built on Microsoft Copilot, which means they have the ability to remember the context of previous interactions during the same session. This is similar to having a conversation with someone who remembers what you talked about earlier, making the interaction more seamless and efficient. However, it's important to note that custom agents, which are not built on Copilot, currently do not have this memory feature.

Once this feature is rolled out, users will be able to access these agents easily during their meetings. They can do this by using simple commands, much like how you might call out to a colleague for assistance. Additionally, these agents can be used privately or shared with the entire group, depending on the needs of the meeting.

For those in charge of managing Teams within an organization, there's no need to take any action to enable this feature. It will be automatically available once the rollout is complete. However, admins can choose to pre-pin certain agents to make them more accessible for users, ensuring that the most relevant tools are at their fingertips.

This new feature is designed to enhance collaboration and productivity by making it easier to access information and support during meetings. It’s like having a team of digital helpers ready to assist, allowing users to focus more on the discussion and less on the logistics of finding information.