MC1087099 – (Updated) Microsoft Teams: Remote log collection in Teams admin center

Product:

Microsoft 365 admin center, Teams

Platform:

Mac, Online, Windows Desktop, World tenant

Status:

Launched

Change type:

Admin impact, New feature, Updated message, User impact

Links:

491439

Details:

Summary:
Microsoft Teams will enable admins to remotely collect diagnostic logs from users' Windows and Mac clients via the Teams Admin Center starting mid-July 2025. This seamless process aids troubleshooting without user disruption. Admin roles must be authorized, and compliance with data handling and privacy considerations is required.

Details:
Updated September 10, 2025: We have updated the timeline. Thank you for your patience.
We're introducing a new capability in the Teams Admin Center that allows Teams administrators to remotely collect diagnostic logs from users' Teams clients on Windows and Mac devices. This feature helps streamline troubleshooting by enabling secure, admin-initiated log collection without requiring user action or causing disruption.
This message is associated with Microsoft 365 Roadmap IDs 491439
[When will this happen:]
General Availability (Worldwide): We will begin rolling out mid-July 2025 and expect to complete by late October 2025 (previously late July).

Change Category:
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Scope:
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Release Phase:
General Availability, Targeted Release

Created:
2025-06-03

updated:
2025-09-11

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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linked item details

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summary for non-techies**

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Direct effects for Operations**

Remote Log Collection Impact
If the remote log collection feature is implemented without proper preparation, it may lead to unauthorized access to sensitive user data contained in the diagnostic logs, potentially violating GDPR compliance and user privacy.
   - roles: Teams Administrator, Compliance Officer
   - references: https://www.microsoft.com/microsoft-365/roadmap?rtc=1%26filters%3D&searchterms=491439

User Experience Disruption
Although the feature is designed to be seamless, lack of communication and training for users about the new log collection process may lead to confusion or mistrust among users regarding data privacy and security.
   - roles: End User, IT Support Staff
   - references: https://www.microsoft.com/microsoft-365/roadmap?rtc=1%26filters%3D&searchterms=491439

Configutation Options**

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Data Protection**

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explanation for non-techies**

Imagine you're a detective trying to solve a mystery, but instead of having to visit every location and talk to every witness in person, you can now gather all the clues you need remotely. This is similar to what Microsoft Teams is introducing for IT administrators. Starting in mid-July 2025, administrators will be able to collect diagnostic logs from users' Teams applications on Windows and Mac computers without having to disrupt the users or ask them to perform any actions.

Think of these diagnostic logs as the "clues" that help IT professionals troubleshoot and solve issues. Previously, getting these clues required users to be involved, which could be inconvenient and time-consuming. Now, with this new feature, administrators can access the necessary information directly from the Teams Admin Center, much like a detective receiving evidence through a secure digital channel.

For those in management or HR, it's important to understand that this change aims to make problem-solving faster and less intrusive for employees. The process is designed to be seamless, ensuring that employees can continue their work without interruption while IT handles any technical issues in the background.

However, just like detectives need proper authorization to access certain information, only specific admin roles will have the ability to collect these logs. This ensures that the process respects privacy and complies with data protection regulations. The logs might contain user-specific data, so it's crucial to handle them with care and ensure compliance with privacy laws like GDPR.

In summary, this update is like giving IT administrators a new tool in their toolkit, allowing them to solve technical mysteries more efficiently while keeping the workplace running smoothly.