check before: 2025-06-01
Product:
Teams
Platform:
Online, Teams And Surface Devices, US Instances, World tenant
Status:
Launched
Change type:
New feature, Admin impact
Links:
Details:
Summary:
Admins can now access detailed call quality reports for BYOD rooms in the Pro Management portal, requiring a Teams Shared Devices license. This feature will be available globally in June 2025. It helps diagnose network, audio, and video issues, improving meeting room experiences and reducing complaints.
Details:
As with Microsoft Teams Rooms, admins can now access detailed call quality reports for BYOD rooms with associated peripherals in the Pro Management portal. These reports include call history and session details that help diagnose network, audio, and video issues. Reports in the Pro Management portal requires a Teams Shared Devices license for the room.
This message is associated with Microsoft 365 Roadmap ID 486830.
[When this will happen:]
General Availability (Worldwide, GCC): We will begin rolling out in early June 2025 and expect to complete in mid-June 2025
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2025-05-10
updated:
2025-05-10
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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linked item details
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summary for non-techies**
Microsoft Teams is introducing a feature in June 2025 that provides detailed call quality reports for BYOD meeting rooms through the Pro Management portal, requiring a Teams Shared Devices license for access, to help IT admins proactively manage and improve meeting room conditions.
Direct effects for Operations**
Poor Call Quality Diagnosis
Without preparation for the new call quality reports, admins may struggle to diagnose and resolve call quality issues in BYOD rooms, leading to increased user frustration and complaints.
- roles: IT Admin, Support Staff
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=486830
Increased Support Tickets
Failure to utilize the new reporting feature effectively may result in a higher volume of support tickets related to meeting room issues, overwhelming the support team and delaying resolutions.
- roles: Support Staff, IT Admin
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=486830
Configutation Options**
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explanation for non-techies**
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Last updated 1 week ago
