MC1047929 – (Updated) Microsoft Viva Engage app for iOS/Android will have a shorter name in app stores

Product:

Microsoft Viva, Microsoft Viva Engage

Platform:

Android, iOS, Online, World tenant

Status:

Change type:

New feature, Updated message, User impact

Links:

Details:

Summary:
The Microsoft Viva Engage app for iOS and Android will be renamed to "Engage" in app stores. The rollout will start in late May 2025 and complete by late June 2025. No user action is required, but notifying users and updating documentation is recommended.

Details:
Updated May 15, 2025: We have updated the timeline below. Thank you for your patience.
Coming soon for the Microsoft Viva Engage app for iOS and Android: We will shorten the name for this app from "Viva Engage" to "Engage." The change will display in the Apple App Store and Google Play Store and in the installed app.
[When this will happen:]
General Availability (Worldwide): We will begin rolling out late May 2025 (previously early May) and expect to complete by late June 2025 (previously mid-May).

Change Category:
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Scope:
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Release Phase:

Created:
2025-04-04

updated:
2025-05-16

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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summary for non-techies**

The Microsoft Viva Engage app will be renamed to "Engage" in the Apple App Store and Google Play Store, with the change rolling out from late May to late June 2025, requiring no action from users.

Direct effects for Operations**

App Name Change
Users may be confused by the sudden name change from 'Viva Engage' to 'Engage', potentially leading to difficulty in locating the app in stores or understanding its purpose.
   - roles: End Users, Support Staff
   - references: https://www.microsoft.com/en-us/microsoft-viva/engage

Documentation Updates
Existing documentation may become outdated, leading to misinformation or lack of clarity for users regarding the app's features and functionalities.
   - roles: Content Managers, Trainers
   - references: https://docs.microsoft.com/en-us/microsoft-viva/

User Communication
Failure to notify users about the name change may result in increased support queries and user frustration due to lack of awareness.
   - roles: IT Support, Communications Team
   - references: https://www.microsoft.com/en-us/microsoft-viva/engage

Configutation Options**

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Opportunities**

User Communication Enhancement
With the renaming of the app, there is an opportunity to improve user communication strategies. This includes sending out notifications about the name change and how it may affect user experience, which can enhance user engagement and satisfaction.
   - next-steps: Develop a communication plan that includes email notifications, in-app messages, and updates to user documentation. Schedule these communications to coincide with the rollout timeline.
   - roles: IT Manager, Communications Officer, User Experience Designer
   - references: https://www.microsoft.com/en-us/microsoft-viva/engage, https://www.forbes.com/sites/bernardmarr/2021/05/10/what-is-microsoft-viva-and-why-is-it-so-important/

Documentation Update and User Training
The name change presents a chance to review and update all related documentation and training materials to reflect the new app name. This ensures consistency and helps users adapt to the change smoothly.
   - next-steps: Audit existing documentation and training materials for references to 'Viva Engage' and update them to 'Engage'. Plan a training session or webinar to walk users through the changes and answer any questions.
   - roles: Training Coordinator, Content Manager, IT Support
   - references: https://docs.microsoft.com/en-us/microsoft-365/viva/engage/overview?view=o365-worldwide, https://www.techradar.com/news/what-is-microsoft-viva

Feedback Collection Mechanism
Implementing a feedback collection mechanism during and after the name change can provide valuable insights into user perceptions and experiences. This can guide future updates and enhancements to the app.
   - next-steps: Set up surveys or feedback forms that can be distributed post-rollout to gather user feedback about the name change and overall app experience. Analyze the feedback for actionable insights.
   - roles: Product Manager, User Experience Researcher, Customer Support Lead
   - references: https://www.smartsurvey.co.uk/blog/importance-of-collecting-user-feedback, https://www.forbes.com/sites/forbestechcouncil/2021/09/17/the-importance-of-collecting-user-feedback/

Potentional Risks**

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IT Security**

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explanation for non-techies**

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