check before: 2025-04-15
Product:
Bookings, Teams
Platform:
Mac, Online, US Instances, Web, Windows Desktop, World tenant
Status:
In development
Change type:
Admin impact, New feature, Updated message, User impact
Links:
Details:
Summary:
Microsoft Bookings will introduce a new Queue functionality for Teams Premium users, providing real-time visibility and control over appointments. The rollout will begin in early May 2025 and complete by mid-May 2025. No admin action is required, but users need a Teams Premium license to access Queue.
Details:
Updated March 31, 2025: We have updated the rollout timeline below. Thank you for your patience
Microsoft Bookings is an online scheduling tool (included in your Microsoft 365 subscription) that enables businesses to manage their appointments seamlessly. Bookings allows users to create customizable booking pages where customers, clients, or colleagues can easily schedule time with them or their team without the usual back-and-forth communication.
Coming soon: We will launch Queue as a new functionality in Bookings. Queue will be available in Bookings for users with a Microsoft Teams Premium license.
Queue is a powerful feature that provides real-time visibility and control over incoming appointments. Queue provides schedulers and admins with a consolidated view of each day's appointments in chronological order for the booking pages they manage, so they can better manage the load of incoming appointments and reassign delayed appointments to available staff. Staff can also self-serve on busy days by assigning the unassigned appointments to themselves, helping to balance workloads across teams or specific services. Users can send SMS and email reminders from the queue view and keep customers informed, helping to enhance overall transparency and ensure a smooth appointment experience for everyone involved.
This message is associated with Microsoft 365 Roadmap ID 470136.
[When this will happen:]
General Availability (Worldwide): We will begin rolling out early May 2025 and expect to complete by mid-May 2025.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2025-03-13
updated:
2025-04-01
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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linked item details
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Pictures
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summary for non-techies**
Microsoft is introducing a Queue feature in Microsoft Bookings for Teams Premium users, providing a real-time overview of appointments and enabling SMS and email reminders, with rollout starting in early May 2025.
Direct effects for Operations**
Access to New Functionality
Users without a Teams Premium license will see a banner indicating that the Queue feature requires a Teams Premium license, leading to confusion and frustration among users who expect to access new functionalities without additional licensing.
- roles: End Users, IT Support
- references: https://learn.microsoft.com/microsoft-365/bookings/bookings-overview?view=o365-worldwide, https://techcommunity.microsoft.com/blog/microsoftteamsblog/teams-premium-enhances-scheduling-in-microsoft-bookings/4292193
Increased Support Requests
The automatic rollout of the Queue feature may lead to an increase in support requests from users who are unaware of the licensing requirements, impacting IT support resources and response times.
- roles: IT Support, Help Desk Staff
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=470136, https://cxcs.microsoft.net/file/ccp/en-us/ae721b4e-4cb7-4aae-83d9-535529c23898
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2025-04-01 | MC MessageTagNames | New feature, User impact, Admin impact | Updated message, New feature, User impact, Admin impact |
| 2025-04-01 | MC Summary | Microsoft Bookings will introduce a new Queue functionality for Teams Premium users, providing real-time management of appointments. The rollout will begin mid-April 2025 and complete by late April 2025. No admin action is required, but users need a Teams Premium license to access this feature. | Microsoft Bookings will introduce a new Queue functionality for Teams Premium users, providing real-time visibility and control over appointments. The rollout will begin in early May 2025 and complete by mid-May 2025. No admin action is required, but users need a Teams Premium license to access Queue. |
| 2025-04-01 | MC Last Updated | 03/13/2025 00:17:19 | 2025-03-31T21:51:32Z |
| 2025-04-01 | MC Messages | Microsoft Bookings is an online scheduling tool (included in your Microsoft 365 subscription) that enables businesses to manage their appointments seamlessly. Bookings allows users to create customizable booking pages where customers, clients, or colleagues can easily schedule time with them or their team without the usual back-and-forth communication.
Coming soon: We will launch Queue as a new functionality in Bookings. Queue will be available in Bookings for users with a Microsoft Teams Premium license. Queue is a powerful feature that provides real-time visibility and control over incoming appointments. Queue provides schedulers and admins with a consolidated view of each day's appointments in chronological order for the booking pages they manage, so they can better manage the load of incoming appointments and reassign delayed appointments to available staff. Staff can also self-serve on busy days by assigning the unassigned appointments to themselves, helping to balance workloads across teams or specific services. Users can send SMS and email reminders from the queue view and keep customers informed, helping to enhance overall transparency and ensure a smooth appointment experience for everyone involved. This message is associated with Microsoft 365 Roadmap ID 470136. [When this will happen:] General Availability (Worldwide): We will begin rolling out mid-April 2025 and expect to complete by late April 2025. | Updated March 31, 2025: We have updated the rollout timeline below. Thank you for your patience
Microsoft Bookings is an online scheduling tool (included in your Microsoft 365 subscription) that enables businesses to manage their appointments seamlessly. Bookings allows users to create customizable booking pages where customers, clients, or colleagues can easily schedule time with them or their team without the usual back-and-forth communication. Coming soon: We will launch Queue as a new functionality in Bookings. Queue will be available in Bookings for users with a Microsoft Teams Premium license. Queue is a powerful feature that provides real-time visibility and control over incoming appointments. Queue provides schedulers and admins with a consolidated view of each day's appointments in chronological order for the booking pages they manage, so they can better manage the load of incoming appointments and reassign delayed appointments to available staff. Staff can also self-serve on busy days by assigning the unassigned appointments to themselves, helping to balance workloads across teams or specific services. Users can send SMS and email reminders from the queue view and keep customers informed, helping to enhance overall transparency and ensure a smooth appointment experience for everyone involved. This message is associated with Microsoft 365 Roadmap ID 470136. [When this will happen:] General Availability (Worldwide): We will begin rolling out early May 2025 and expect to complete by mid-May 2025. |
| 2025-04-01 | MC Title | Microsoft Bookings: New Queue functionality to manage appointments for Teams Premium users | (Updated) Microsoft Bookings: New Queue functionality to manage appointments for Teams Premium users |
| 2025-04-01 | MC End Time | 06/05/2025 09:00:00 | 2025-07-28T09:00:00Z |
Last updated 4 weeks ago
