check before: 2025-05-01
Product:
Copilot, Exchange, Microsoft 365 Apps, Microsoft 365 Copilot, Outlook, Teams
Platform:
Android, iOS, mobile, Online, Web, World tenant
Status:
Change type:
New feature, Updated message, User impact
Links:
Details:
Summary:
The Agent UX for Microsoft 365 Copilot, previously on desktop and web, is now available on mobile. Users can discover, add, and chat with agents in Teams, Outlook, and the Copilot app. Rollout starts mid-May 2025 and completes by late May 2025. No admin action required.
Details:
Updated March 25, 2025: We have updated the rollout timeline below. Thank you for your patience.
The Agent UX, previously available on Microsoft 365 Copilot desktop and web, is now being enabled on mobile endpoints. This new feature will allow end-users to discover installed agents, add new agents, and chat with agents in mobile Copilot on Microsoft Teams, Microsoft Outlook, and the Copilot app (formerly Microsoft 365 app).
[When this will happen:]
General Availability (Worldwide): We will begin rolling out in mid-May 2025 (previously mid-March) and expect to complete by late May 2025 (previously late March).
Change Category:
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Scope:
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Release Phase:
Created:
2025-03-01
updated:
2025-03-26
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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Pictures
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summary for non-techies**
Microsoft is extending its Copilot feature to mobile devices, enabling users to interact with agents via apps like Teams, Outlook, and the Copilot app, with the rollout starting in mid-May 2025 and completing by the end of the month.
Direct effects for Operations**
User Experience Disruption
Users may experience confusion or frustration due to the sudden introduction of new features without prior training or documentation, leading to decreased productivity as they navigate the new interface.
- roles: End Users, Support Staff
- references: https://www.forbes.com/sites/bernardmarr/2021/01/25/the-importance-of-user-experience-in-software-development/, https://www.nngroup.com/articles/ux-importance/
Increased Support Requests
The rollout of the new Agent UX may lead to a spike in support requests as users encounter issues or have questions about the new functionality, overwhelming the support team.
- roles: Support Staff, IT Operations
- references: https://www.zendesk.com/blog/support-trends/, https://www.gartner.com/en/information-technology/insights/customer-service-support
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2025-03-26 | MC MessageTagNames | New feature, User impact | Updated message, New feature, User impact |
| 2025-03-26 | MC Summary | The Agent UX in Microsoft 365 Copilot is now available on iOS/Android, allowing users to discover, add, and chat with agents in mobile Copilot on Teams, Outlook, and the Copilot app. The rollout will occur from mid-March to late March 2025, with no admin action required. | The Agent UX for Microsoft 365 Copilot, previously on desktop and web, is now available on mobile. Users can discover, add, and chat with agents in Teams, Outlook, and the Copilot app. Rollout starts mid-May 2025 and completes by late May 2025. No admin action required. |
| 2025-03-26 | MC Last Updated | 02/28/2025 19:26:54 | 2025-03-25T20:22:54Z |
| 2025-03-26 | MC Messages | The Agent UX, previously available on Microsoft 365 Copilot desktop and web, is now being enabled on mobile endpoints. This new feature will allow end-users to discover installed agents, add new agents, and chat with agents in mobile Copilot on Microsoft Teams, Microsoft Outlook, and the Copilot app (formerly Microsoft 365 app).
[When this will happen:] General Availability (Worldwide): We will begin rolling out in mid-March 2025 and expect to complete by late March 2025. | Updated March 25, 2025: We have updated the rollout timeline below. Thank you for your patience.
The Agent UX, previously available on Microsoft 365 Copilot desktop and web, is now being enabled on mobile endpoints. This new feature will allow end-users to discover installed agents, add new agents, and chat with agents in mobile Copilot on Microsoft Teams, Microsoft Outlook, and the Copilot app (formerly Microsoft 365 app). [When this will happen:] General Availability (Worldwide): We will begin rolling out in mid-May 2025 (previously mid-March) and expect to complete by late May 2025 (previously late March). |
| 2025-03-26 | MC Title | Discover agents in Microsoft Copilot iOS/Android | (Updated) Discover agents in Microsoft Copilot iOS/Android |
| 2025-03-26 | MC End Time | 05/05/2025 09:00:00 | 2025-07-07T09:00:00Z |
Last updated 1 month ago
