88996 – Microsoft 365 compliance center: Communication Compliance detects customer complaints (archived)

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check before: 2022-06-01

Product:

Microsoft Compliance center

Platform:

US Instances, Web

Status:

In development

Change type:

Feature update, User impact

Links:

Details:

Detect customer complaints made on your organization's products or services with Communication Compliance's new machine learning classifier, customer complaints. This new feature can help organizations meet regulations that mandate detection and triage of complaints, such as the Consumer Financial Protection Bureau and the Food and Drug Administrator requirements. Communication Compliance helps organizations detect explicit code of conduct and regulatory compliance violations, such as harassing or threatening language, sharing of adult content, and inappropriate sharing of sensitive information. Built with privacy by design, usernames are pseudonymized by default, role-based access controls are built in, investigators are explicitly opted in by an admin, and audit logs are in place to help ensure user-level privacy.

Change Category:
XXXXXXX ...

Scope:
XXXXXXX ...

Release Phase:
General Availability

Created:
2022-03-18

updated:
2022-03-18

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Last updated 6 months ago

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