68770 – Microsoft Teams: Collaborative Calling

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check before: 2021-02-28

Product:

Teams

Scope:

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Platform:

World tenant, Online

Links:

Details:

Collaborative calling enables customers to connect a call queue to a channel in Teams. Users can collaborate and share information in the channel while taking calls in the queue. This feature is ideal for scenarios such an IT help desk or HR hotline. IT admins can quickly connect call queues to specific channels, and team owners can manage the settings.

Change Category:
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Status:
In development

Ring:
General Availability

Created:
2020-09-22

updated:
2020-11-17

Change type:
New feature, Admin impact

task type:

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