check before: 2026-06-01
Product:
Outlook, Windows
Platform:
US Instances, Web, Windows Desktop, World tenant
Status:
In development
Change type:
Links:
Details:
When sorting on Outlook for Web or Outlook for Windows, if the Sort By field is not one of From, Subject, or Date Received, we will now show an additional column for the Sort By value (e.g., Size). We will also support sorting by Flag Due Date.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2026-05-30
updated:
2026-05-30
Docu to Check
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
User Experience Degradation
Users may experience confusion or frustration due to the introduction of new sorting options that they are not familiar with, leading to decreased productivity.
- roles: End Users, Support Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/whats-new-in-outlook-october-2023/, https://www.techradar.com/news/microsoft-outlook-2023-update
Increased Support Tickets
The change may lead to an increase in support tickets as users struggle to adapt to the new sorting features, overwhelming the IT support team.
- roles: IT Support, Help Desk Staff
- references: https://www.zdnet.com/article/how-to-handle-increased-support-tickets-during-software-changes/, https://www.forbes.com/sites/bernardmarr/2023/09/15/how-to-manage-it-support-tickets-effectively/
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 2 weeks ago ago
