check before: 2026-06-01
Product:
Outlook, Windows
Platform:
US Instances, Web, Windows Desktop, World tenant
Status:
In development
Change type:
Links:
Details:
Outlook for Windows and Outlook for Web will now allow users to modify how the preview text for emails show in the message list. The preview text can now take up 2 lines, 1 whole line, or 0 additional lines.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2026-05-28
updated:
2026-05-28
Docu to Check
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
User Experience Degradation
If the change is implemented without preparation, users may experience confusion or frustration due to unexpected changes in how email previews are displayed, leading to difficulty in quickly identifying important messages.
- roles: End Users, Help Desk Support
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/outlook-variable-number-of-message-preview-lines/
Increased Support Tickets
The change may lead to an increase in support tickets as users report issues or seek assistance with the new preview settings, overwhelming the IT support team.
- roles: Help Desk Support, IT Operations
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/outlook-variable-number-of-message-preview-lines/
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 1 week ago ago
