check before: 2026-10-01
Product:
Outlook
Platform:
US Instances, Web, Windows Desktop, World tenant
Status:
In development
Change type:
Links:
Details:
You can now pick whether each folder in your folder pane shows the unread count or the total item count. Until now, Outlook only displayed unread counts, but sometimes you need to see how many items are in a folder overall. Just right-click any folder and choose whether to show the total or unread count. It gives you more control over how you keep track of your email without changing how anything else works. #newoutlookforwindows
Change Category:
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Scope:
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Release Phase:
General Availability, Preview
Created:
2026-05-22
updated:
2026-05-22
Public Preview Start Date
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Docu to Check
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
User Confusion
Users may be confused by the new option to toggle between unread and total counts, leading to misinterpretation of email status and potential missed communications.
- roles: End Users, Support Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/outlook-new-features/
Increased Support Tickets
The introduction of this feature without proper training may lead to an increase in support tickets as users seek help in understanding the new functionality.
- roles: IT Support, Helpdesk Staff
- references: https://www.techradar.com/news/microsoft-outlook-new-features
Configutation Options**
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explanation for non-techies**
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Last updated 3 weeks ago ago
