562412 – Microsoft Viva: Agent metrics for custom reporting in Insights analyst workbench

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check before: 2026-09-01

Product:

Copilot, Microsoft Viva

Platform:

Web, World tenant

Status:

In development

Change type:

Links:

Details:

Unlock deeper insights into Copilot agent adoption with flexible, self-serve analytics. Insights global and partition analysts can access and combine granular agent usage metrics with agent and organizational attributes to uncover agent adoption trends, export and customize reporting, and drive more informed decisions, without relying on predefined dashboards.

Change Category:
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Scope:
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Release Phase:
General Availability, Preview

Created:
2026-05-15

updated:
2026-05-15

Public Preview Start Date

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Docu to Check

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MS workload name

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summary for non-techies**

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Direct effects for Operations**

Data Integration Issues
If the change is implemented without proper preparation, there may be significant data integration issues leading to inaccurate reporting and insights. This can result in poor decision-making based on flawed data.
   - roles: Data Analysts, IT Support
   - references: https://www.forbes.com/sites/bernardmarr/2021/01/25/the-top-5-data-analytics-trends-in-2021/?sh=4c1c1c1e7c3e, https://www.dataversity.net/the-importance-of-data-integration-in-business-intelligence/

User Adoption Challenges
Without adequate preparation, users may struggle to adopt the new analytics features, leading to decreased productivity and frustration among employees who rely on these insights for their work.
   - roles: End Users, Team Leaders
   - references: https://www.gartner.com/en/information-technology/insights/user-adoption, https://www.forbes.com/sites/bernardmarr/2020/10/12/how-to-improve-user-adoption-of-new-technology/?sh=5c1c1c1e7c3e

Configutation Options**

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Data Protection**

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explanation for non-techies**

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** AI generated content. This information must be reviewed before use.

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Last updated 3 weeks ago ago

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