check before: 2026-05-01
Product:
Microsoft 365 Apps, SharePoint
Platform:
Online, Web, World tenant
Status:
In development
Change type:
Links:
Details:
You can ask AI in SharePoint to create a Word, Excel or PowerPoint file based on the information you've gathered within SharePoint
Change Category:
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Scope:
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Release Phase:
General Availability, Targeted Release
Created:
2026-04-22
updated:
2026-04-22
Docu to Check
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
User Experience Degradation
If the AI feature is implemented without proper training and user guidance, users may struggle to utilize the new functionality effectively, leading to frustration and decreased productivity.
- roles: End Users, IT Support Staff
- references: https://www.forbes.com/sites/bernardmarr/2023/01/30/the-impact-of-ai-on-business-productivity/?sh=5c1e1c4e1b8d, https://www.microsoft.com/en-us/microsoft-365/blog/2023/02/15/introducing-ai-in-microsoft-365/
Increased IT Support Requests
The introduction of AI features without adequate preparation may lead to a surge in support requests as users encounter issues or confusion, overwhelming IT support resources.
- roles: IT Support Staff, Help Desk Technicians
- references: https://www.techrepublic.com/article/how-ai-is-changing-it-support/, https://www.zdnet.com/article/how-ai-is-transforming-it-support/
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 3 weeks ago ago
