*For this entry exists the more relevant or more recent entry MC1279071
check before: 2026-05-01
Product:
Teams
Platform:
Android, iOS, mobile, World tenant
Status:
In development
Change type:
Links:
Details:
Manage call queues and engage with customers wherever work takes you. The Queues app on Teams mobile enables on the go workers to stay connected and responsive when handling customer calls. Calling representatives and supervisor leads can view assigned queues, opt in or out of a queue's call routing, and review their call history—all from their mobile device. Supervisor leads can also bulk manage queue participation for their teams. With seamless mobile access, the Queues app helps teams respond faster, handle calls more smoothly, and deliver a better customer experience anytime, anywhere.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2026-03-28
updated:
2026-03-31
Docu to Check
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
Please, look at the most relevant linked item for details
explanation for non-techies**
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change history
| Date | Property | old | new |
| 2026-03-31 | RM Release | April CY2026 | May CY2026 |
| 2026-03-31 | RM Description | Manage call queues and engage with customers wherever work takes you. The Queues app on Teams mobile enables on the go workers to stay connected and responsive when handling customer calls. Calling representatives and supervisor leads can view assigned queues, opt in or out of a queue's call routing, and review a unified call history—all from their mobile device. Supervisor leads can also bulk manage queue participation for their teams. With seamless mobile access, the Queues app helps teams respond faster, handle calls more smoothly, and deliver a better customer experience anytime, anywhere. | Manage call queues and engage with customers wherever work takes you. The Queues app on Teams mobile enables on the go workers to stay connected and responsive when handling customer calls. Calling representatives and supervisor leads can view assigned queues, opt in or out of a queue's call routing, and review their call history—all from their mobile device. Supervisor leads can also bulk manage queue participation for their teams. With seamless mobile access, the Queues app helps teams respond faster, handle calls more smoothly, and deliver a better customer experience anytime, anywhere. |
| 2026-03-31 | RM Platform Tags | iOS | Android, iOS |
Last updated 6 days ago ago
