check before: 2026-07-01
Product:
Copilot, Teams
Platform:
Teams And Surface Devices, World tenant
Status:
In development
Change type:
Links:
Details:
Add conversational intelligence to your phone communications to ensure every customer gets served no matter what time of day - even after hours and holidays. Microsoft Teams Phone Attendant Agent greets callers, answers common questions, schedules appointments, and routes calls to the right person or department with context. Through seamless integration with Microsoft Copilot Studio, businesses can embed custom voice agents into Attendant Agent to handle specialized workflows like billing, order status, or inventory checks.
Change Category:
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Scope:
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Release Phase:
General Availability, Targeted Release
Created:
2026-03-27
updated:
2026-04-02
Docu to Check
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
Integration Issues
If the Microsoft Teams Phone Attendant Agent is implemented without proper preparation, there may be integration issues with existing systems, leading to disruptions in call routing and customer service.
- roles: IT Support, Customer Service Representatives
- references: https://www.microsoft.com/en-us/microsoft-teams/voice-calling, https://techcommunity.microsoft.com/t5/microsoft-teams-blog/introducing-the-teams-phone-attendant-agent/ba-p/3741230
User Experience Degradation
Without adequate training and preparation, users may face difficulties in utilizing the new features of the Phone Attendant Agent, resulting in frustration and decreased productivity.
- roles: End Users, Team Managers
- references: https://www.microsoft.com/en-us/microsoft-teams/voice-calling, https://www.forbes.com/sites/bernardmarr/2023/01/30/how-microsoft-teams-is-using-ai-to-improve-remote-working/?sh=4c1c1e1e7c3b
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2026-04-02 | RM Release | May CY2026 | July CY2026 |
| 2026-04-02 | RM Release Phase | General Availability | General Availability, Targeted Release |
| 2026-03-28 | RM Release | April CY2026 | May CY2026 |
Last updated 1 week ago ago
