check before: 2026-09-01
Product:
Copilot, Teams
Platform:
Teams And Surface Devices, World tenant
Status:
Cancelled
Change type:
Links:
Details:
We are not releasing this feature at this time. We apologize for any inconvenience this may cause. Add conversational intelligence to your phone communications to ensure every customer gets served no matter what time of day - even after hours and holidays. Microsoft Teams Phone Attendant Agent greets callers, answers common questions, schedules appointments, and routes calls to the right person or department with context. Through seamless integration with Microsoft Copilot Studio, businesses can embed custom voice agents into Attendant Agent to handle specialized workflows like billing, order status, or inventory checks.
Change Category:
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Scope:
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Release Phase:
General Availability, Preview
Created:
2026-03-27
updated:
2026-04-16
Public Preview Start Date
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Docu to Check
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
Service Disruption
Without proper preparation for the integration of the Teams Phone Agent, users may experience disruptions in call handling and routing, leading to missed calls and delayed responses.
- roles: Customer Service Representatives, IT Support Staff
- references: https://www.microsoft.com/en-us/microsoft-teams/voice-calling, https://techcommunity.microsoft.com/t5/microsoft-teams-blog/announcing-microsoft-teams-phone-attendant-agent/ba-p/3701230
User Experience Degradation
The absence of the Teams Phone Agent feature may lead to increased workload for staff, resulting in longer wait times for customers and a decrease in overall satisfaction.
- roles: Customer Service Representatives, End Users
- references: https://www.microsoft.com/en-us/microsoft-teams/voice-calling, https://www.forbes.com/sites/bernardmarr/2021/06/14/how-microsoft-teams-is-transforming-the-way-we-work/?sh=5c1b1c4e1c3b
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2026-04-16 | RM Description | Add conversational intelligence to your phone communications to ensure every customer gets served no matter what time of day - even after hours and holidays. Microsoft Teams Phone Attendant Agent greets callers, answers common questions, schedules appointments, and routes calls to the right person or department with context. Through seamless integration with Microsoft Copilot Studio, businesses can embed custom voice agents into Attendant Agent to handle specialized workflows like billing, order status, or inventory checks. | We are not releasing this feature at this time. We apologize for any inconvenience this may cause. Add conversational intelligence to your phone communications to ensure every customer gets served no matter what time of day - even after hours and holidays. Microsoft Teams Phone Attendant Agent greets callers, answers common questions, schedules appointments, and routes calls to the right person or department with context. Through seamless integration with Microsoft Copilot Studio, businesses can embed custom voice agents into Attendant Agent to handle specialized workflows like billing, order status, or inventory checks. |
| 2026-04-16 | RM Status | In development | Cancelled |
| 2026-04-15 | RM Preview | June CY2026 | |
| 2026-04-15 | RM Release | July CY2026 | September CY2026 |
| 2026-04-15 | RM Release Phase | General Availability, Targeted Release | General Availability, Preview |
| 2026-04-15 | RM Title | Microsoft Teams: Attendant Agent | Microsoft Teams: Teams Phone Agent |
| 2026-04-02 | RM Release | May CY2026 | July CY2026 |
| 2026-04-02 | RM Release Phase | General Availability | General Availability, Targeted Release |
| 2026-03-28 | RM Release | April CY2026 | May CY2026 |
Last updated 2 weeks ago ago
