543713 – Microsoft Teams: Call quality feedback surveys for Teams Rooms on Android

Product:

Teams

Platform:

Android, Teams And Surface Devices, World tenant

Status:

In development

Change type:

Links:

Details:

Users can now rate the quality of their calls and meetings and provide additional feedback on calling, video, and screen-sharing experiences to help organizations ensure consistent, high-quality experiences.

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2026-01-08

updated:
2026-01-08

Docu to Check

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MS workload name

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summary for non-techies**

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Direct effects for Operations**

Call Quality Issues
If the change is implemented without preparation, users may experience degraded call quality due to unoptimized settings or lack of user training on new features, leading to frustration and decreased productivity.
   - roles: End Users, IT Support Staff
   - references: https://www.microsoft.com/en-us/microsoft-teams/blog/2023/10/01/microsoft-teams-call-quality-feedback-surveys-for-teams-rooms-on-android/

User Experience Degradation
Without proper communication and training, users may not understand how to effectively use the new feedback features, resulting in underutilization and potential dissatisfaction with the Teams platform.
   - roles: End Users, Product Managers
   - references: https://www.microsoft.com/en-us/microsoft-teams/blog/2023/10/01/microsoft-teams-call-quality-feedback-surveys-for-teams-rooms-on-android/

Configutation Options**

XXXXXXX ... paid membership only

explanation for non-techies**

Microsoft Teams has introduced a new feature for Teams Rooms on Android devices that allows users to rate the quality of their calls and meetings. This feedback mechanism is similar to how you might rate a ride-sharing service after a trip. Just as you would provide a star rating and perhaps a comment about your driver or the condition of the vehicle, Teams users can now offer insights into their calling, video, and screen-sharing experiences.

This feedback is valuable for organizations as it helps them identify and address any issues with the quality of virtual meetings. Think of it like a restaurant asking for feedback on your dining experience. If the food was cold or the service was slow, the restaurant can use that information to make improvements. Similarly, by collecting feedback on call quality, organizations can work towards ensuring that every virtual meeting is as smooth and effective as possible.

This feature is available worldwide for standard multi-tenant users on Android devices, including Teams and Surface devices. It's a step towards enhancing the overall user experience by actively involving users in the quality assurance process.