check before: 2025-12-01
Product:
Copilot
Platform:
Web, World tenant
Status:
In development
Change type:
Links:
Details:
Customers can connect M365 Copilot with Zendesk Tickets to triage and resolve customer issues with Copilot Connector.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2025-10-24
updated:
2025-10-24
Docu to Check
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
Integration Issues
If the integration between M365 Copilot and Zendesk is not properly prepared, it may lead to data synchronization issues, causing delays in ticket resolution and impacting customer service efficiency.
- roles: Customer Support Agent, IT Support Specialist
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/introducing-microsoft-365-copilot-in-zendesk/
User Experience Degradation
Without proper preparation, users may experience a learning curve or confusion when using the new Copilot features, leading to decreased productivity and frustration.
- roles: End User, Training Coordinator
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/introducing-microsoft-365-copilot-in-zendesk/
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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