513275 – Microsoft Viva: Engage Community feed improvements

Product:

Microsoft Viva

Platform:

Web, World tenant

Status:

In development

Change type:

Links:

Details:

Align the community feeds default experience with expected user behaviors; support triage and content review for users who want to read every message in a community.

Change Category:
XXXXXXX ... free basic plan only

Scope:
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Release Phase:
General Availability

Created:
2025-10-15

updated:
2025-10-16

Docu to Check

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MS workload name

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summary for non-techies**

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Direct effects for Operations**

User Experience Degradation
If the community feeds default experience is changed without proper preparation, users may find it difficult to navigate and engage with the content, leading to frustration and decreased productivity.
   - roles: End Users, Community Managers
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2021/02/02/introducing-microsoft-viva-an-integrated-employee-experience-platform/, https://techcommunity.microsoft.com/t5/microsoft-viva-blog/introducing-microsoft-viva-engage/ba-p/2671230

Increased Support Tickets
Unprepared changes to the community feed may lead to confusion among users, resulting in a spike in support tickets as users seek help to understand the new functionalities.
   - roles: IT Support Staff, Helpdesk Technicians
   - references: https://www.forbes.com/sites/bernardmarr/2021/02/01/what-is-microsoft-viva-and-why-is-it-so-important/?sh=5c1c1c1e7b8e, https://www.zdnet.com/article/microsoft-viva-what-it-is-and-why-it-matters/

Configutation Options**

XXXXXXX ... paid membership only

explanation for non-techies**

Microsoft Viva is a platform designed to enhance employee experience by integrating communication, knowledge, learning, and insights. One of its components, the community feed, is getting an upgrade to better align with how users typically interact with these feeds. Think of the community feed like a social media news feed, where you see updates and posts from different groups or communities you are part of.

The improvement focuses on making it easier for users to manage and review the content they see. Imagine you're at a large conference with multiple sessions happening simultaneously. You want to catch every important talk, but you can't be in all places at once. Similarly, in a digital community, users want to stay updated without feeling overwhelmed by the volume of messages.

The enhanced community feed in Microsoft Viva will help users prioritize and organize the content they want to see, much like having a personalized schedule at that conference. It will support users who prefer to read every message, ensuring they don't miss out on important information. This is akin to having a dedicated assistant who highlights the key sessions or talks you should attend based on your interests.

By aligning the feed with expected user behaviors, Microsoft Viva aims to create a more intuitive and efficient experience, allowing users to engage with their communities in a way that feels natural and manageable. This improvement is designed to help users triage, or sort through, the content, making it easier to focus on what's most relevant to them, just like organizing your day at a busy event to make the most of your time.