502521 – Microsoft Teams: Improvements in call transfer experience on Teams Phone devices

Product:

Teams

Platform:

Android, US Instances, World tenant

Status:

Rolling out

Change type:

Links:

(MC1152324)

Details:

New call controls and streamlined transitions enable simple and seamless transfers for Teams Phone users on Android devices.

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2025-09-10

updated:
2025-10-22

Docu to Check

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MS workload name

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summary for non-techies**

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Direct effects for Operations**

Please, look at the most relevant linked item for details

explanation for non-techies**

Microsoft Teams has made some improvements to the call transfer experience for users on Teams Phone devices, particularly those using Android. Think of it like upgrading from a basic car to one with an automatic transmission. In the past, transferring a call might have felt like driving a manual car, where you had to carefully manage the clutch and gear shifts. Now, with these updates, the process is more like driving an automatic, where the car smoothly transitions between gears without much effort from the driver.

These enhancements introduce new call controls that make it easier to manage calls. Imagine having a remote control with clearly labeled buttons, allowing you to switch channels without having to guess which button does what. Similarly, the updated call controls in Teams provide a more intuitive interface, making it simpler to transfer calls without any confusion.

Additionally, the transitions between calls have been streamlined. This is akin to moving from a bumpy road to a freshly paved highway. Previously, transferring a call might have involved a few hiccups or delays, but now the process is designed to be seamless, ensuring that the call moves smoothly from one person to another without interruption.

These changes are aimed at enhancing the user experience, making it more efficient and less cumbersome. For those using Teams Phone on Android devices, this means less time spent figuring out how to transfer calls and more time focusing on the conversation itself. Just like a well-tuned vehicle, these improvements ensure that the call transfer process is as smooth and straightforward as possible.