499898 – Microsoft Copilot (Microsoft 365): Viva Engage – Agents in communities

Product:

Copilot, Microsoft Viva, Microsoft Viva Engage

Platform:

Web, World tenant

Status:

In development

Change type:

Links:

Details:

Agents in Viva Engage communities supports communities by answering questions, facilitating knowledge sharing, citing sources, and scaling expertise.

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2025-09-18

updated:
2025-09-18

Public Preview Start Date

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Docu to Check

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MS workload name

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summary for non-techies**

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Direct effects for Operations**

User Experience Degradation
If Microsoft Copilot is implemented without proper training and preparation, users may experience confusion and frustration due to incorrect or incomplete answers provided by the AI, leading to decreased productivity.
   - roles: Community Managers, End Users
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/introducing-microsoft-copilot-in-viva-engage/, https://www.forbes.com/sites/bernardmarr/2023/10/02/the-impact-of-ai-on-employee-experience/

Knowledge Management Issues
Without adequate preparation, the integration of Copilot may lead to misinformation being shared within communities, as the AI may not accurately cite sources or provide reliable information, undermining trust in the platform.
   - roles: Knowledge Managers, Community Moderators
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/introducing-microsoft-copilot-in-viva-engage/, https://www.forbes.com/sites/bernardmarr/2023/10/02/the-impact-of-ai-on-employee-experience/

Configutation Options**

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explanation for non-techies**

Microsoft is introducing a new feature called Agents in Viva Engage communities, which is part of the Microsoft 365 suite. This feature is designed to enhance the way communities within organizations interact and share knowledge. Think of it like having a knowledgeable assistant or librarian who is always available to help answer questions, share useful information, and connect people with the right resources.

Imagine you are in a large office building with many departments. Each department has its own bulletin board where people post questions, share insights, and look for help. In this analogy, the Agents in Viva Engage act like a helpful concierge who walks around these bulletin boards. They can quickly find the answers to questions by referencing the right materials or experts, much like how a librarian can direct you to the right book or article. This helps everyone save time and ensures that the information shared is accurate and reliable.

Additionally, these agents can facilitate discussions and encourage knowledge sharing among community members. It's similar to how a good moderator in a meeting ensures that everyone has a chance to speak and that the conversation stays on track. By doing so, they help scale expertise across the organization, making sure that valuable insights and information are accessible to everyone who needs them.

In summary, Agents in Viva Engage communities are like having a dedicated team of knowledgeable assistants who support and enhance communication and collaboration within your organization. They help streamline the flow of information, making it easier for everyone to access the expertise they need to do their jobs effectively.