499426 – Microsoft Copilot (Microsoft 365): Copilot Dashboard: Copilot Chat (Web) in Teams & Outlook metrics

Product:

Copilot, Microsoft Viva, Outlook, Teams

Platform:

Teams And Surface Devices, Web, Windows Desktop, World tenant

Status:

Launched

Change type:

Links:

Details:

Copilot Analytics users can now view metrics about their Copilot Chat (Web) usage in Teams and Outlook. These updates enable users to better understand both active usage and action counts in Teams and Outlook and will be available in the Copilot Dashboard, as well as with additional query support.

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2025-07-30

updated:
2025-09-23

Docu to Check

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MS workload name

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summary for non-techies**

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Direct effects for Operations**

User Experience Degradation
If the Copilot Chat feature is implemented without proper preparation, users may experience slow performance or unresponsiveness in Teams and Outlook, leading to frustration and decreased productivity.
   - roles: End Users, IT Support Staff
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/introducing-microsoft-copilot-in-teams-and-outlook/, https://www.techradar.com/news/microsoft-copilot-what-you-need-to-know

Data Privacy Concerns
Without adequate preparation, the integration of Copilot may lead to unintended data exposure or misuse of sensitive information, impacting user trust and compliance with data protection regulations.
   - roles: Compliance Officers, Data Protection Officers
   - references: https://www.microsoft.com/en-us/trust-center/privacy, https://www.forbes.com/sites/bernardmarr/2023/09/15/the-impact-of-ai-on-data-privacy-and-security/

Configutation Options**

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Data Protection**

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explanation for non-techies**

Microsoft has introduced a new feature for users of Microsoft 365 called Copilot Analytics, which provides insights into how people are using Copilot Chat in Teams and Outlook. Think of it like a fitness tracker for your work communication tools. Just as a fitness tracker counts your steps and monitors your heart rate to give you a better understanding of your physical activity, the Copilot Dashboard tracks how often and in what ways you use Copilot Chat.

This feature is particularly useful for understanding your communication habits. For instance, it can show you how many times you've actively used Copilot Chat in Teams or Outlook, much like how a fitness app might show you how many steps you've taken or calories you've burned. This information can help you identify patterns in your work communication, such as the times of day you are most active or the types of tasks you frequently perform using Copilot Chat.

Additionally, the Copilot Dashboard provides action counts, which are similar to the way a car's dashboard displays mileage and fuel usage. It gives you a snapshot of your activity, helping you gauge how efficiently you're using the tools at your disposal. This can be particularly helpful for managers or HR staff who want to ensure that their teams are making the most of the available technology.

Overall, the Copilot Analytics feature is designed to provide a clearer picture of how Copilot Chat is being used, offering valuable insights that can lead to more informed decisions about communication strategies and tool usage within your organization.