496655 – Microsoft Viva: Thumbs Up Rate Metric for Microsoft 365 Copilot in Copilot Dashboard

Product:

Copilot, Microsoft 365 Copilot, Microsoft Viva, Teams

Platform:

Teams And Surface Devices, Web, World tenant

Status:

In development

Change type:

Links:

Details:

Track user sentiment of Microsoft 365 Copilot. Understand how users perceive Copilot value by analyzing the breakdown of thumbs up and thumbs down ratings after Copilot interactions. See trends over time and breakdowns by group.

Change Category:
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Scope:
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Release Phase:
General Availability, Preview

Created:
2025-10-03

updated:
2025-10-22

Public Preview Start Date

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Docu to Check

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MS workload name

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summary for non-techies**

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Direct effects for Operations**

User Sentiment Analysis
Without proper preparation, the implementation of the thumbs up rate metric may lead to misinterpretation of user feedback, resulting in misguided decisions regarding Copilot features and enhancements.
   - roles: Product Manager, User Experience Designer
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/09/12/understanding-user-feedback-in-microsoft-365-copilot/

Data Overload
The introduction of new metrics without adequate training or communication can overwhelm users, leading to confusion and decreased engagement with the Copilot dashboard.
   - roles: Data Analyst, IT Support Specialist
   - references: https://www.forbes.com/sites/bernardmarr/2023/10/01/the-importance-of-user-training-in-data-analytics/?sh=5c1e1c4e7b8e

Configutation Options**

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Data Protection**

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explanation for non-techies**

Imagine you're a manager at a restaurant, and you want to know how your customers feel about the new dish you've added to the menu. You decide to place a suggestion box at the exit where customers can drop a card with a thumbs up or thumbs down to express their satisfaction. Over time, you gather these cards to see if the dish is a hit or if it needs improvement. You might also notice trends, like whether a certain group of customers, say families or solo diners, have different opinions about the dish.

In the world of Microsoft 365 Copilot, a similar concept is being applied. Microsoft Viva is introducing a feature that allows users to give a thumbs up or thumbs down after interacting with Copilot, which is an AI tool designed to assist with tasks in Microsoft 365 applications like Teams. This feedback is collected and analyzed to understand how users perceive the value of Copilot. Just like the suggestion box in the restaurant, this feedback helps Microsoft see trends over time and understand which groups of users are finding Copilot helpful or not.

This feature is part of a dashboard that tracks user sentiment, much like a manager would track customer satisfaction. By analyzing this data, Microsoft can make informed decisions about how to improve Copilot, ensuring it meets the needs of its users. This process is akin to a restaurant tweaking a recipe based on customer feedback to ensure it remains a favorite on the menu.